Talent.com
Technical Support Specialist

Technical Support Specialist

ZipRecruiterKansas City, MO, US
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Position Summary

We are looking for a Technical Specialist with a passion for product design, development, and customer engagement and a proven track record of supporting service technicians. Candidates are skilled at understanding electric vehicle technical functions and administering in-depth technical support to remotely based technicians. Candidates also bring a history of working with product engineering and manufacturing teams to create tools to educate and advance the knowledge of vehicle diagnostics and repair.

Position Responsibilities

  • Assist technicians via phone, video call or in person with diagnosis and repair
  • Creation and ownership of technical training materials including Troubleshooting Guides, R&R instructions, Service Manuals, Special Production Instructions, Retrofit Instructions, etc.
  • Administering technical training for new Orange EV hires and customers
  • Daily Technical support of Orange EV Field Service and Customer Technicians
  • Hands-on collaboration with Manufacturing and Service Team Members
  • Working integrally with the Product Engineering Departments on current and future product programs
  • Service Diagnostic Computer and Tooling setup

Position Qualifications

  • 3+ years of Automotive or related technical experience
  • A bachelor's degree in a related field
  • Excellent Organizational and Public Speaking Skills
  • Problem solver – adept at troubleshooting and resolving issues
  • Proficient with Microsoft Office Applications : Word, Excel, and Outlook
  • Technical Writing Experience is a plus
  • Computer and Software Setup Experience a plus

    • Physical Requirements

  • The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation :
  • Work is performed in an office and production environment and requires the ability to operate standard office equipment, keyboards, and technical and service equipment.
  • Work in a stationary position up to 75% of the time

    • Orange EV is an Equal Opportunity Employer and seeks candidates for employment.

    EEO Employer W / M / Vet / Disabled /

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    Technical Support Specialist • Kansas City, MO, US