The Laurel Hotel and Spa - Guest Experience Expert - Part Time and Full Time AvailableRane Culinary Science Center • Auburn, AL, USA
The Laurel Hotel and Spa - Guest Experience Expert - Part Time and Full Time Available
Rane Culinary Science Center • Auburn, AL, USA
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.job_card.part_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionAll hotel restaurant food concepts, menu price range, and dress code. All hotel room types, numbers / names, layout appointments, and amenities. All hotel room rates, special packages and promotions, and room availability status. Daily house count and expected arrivals / departures. Scheduled daily group activities, names, and locations of meetings. Hotel policy and procedures. Meet with departing Guest Services Agents to review business status and follow up. Set up workstations with necessary supplies; maintain cleanliness throughout. Promote positive guest relations with all individuals approaching the Guest Services Areas. Handle guest complaints by following the procedures and ensuring guests. Collect guest preferences. Legibly document pertinent information. Accommodate and expedite all telephone and radio requests in a congenial manner within 2 minutes. Document all guest requests, complaints, or problems immediately and notify designated department / personnel to resolve the Follow up within 10 minutes to ensure completion and guest satisfaction. Offer detailed information on the voicemail system to callers and guests wishing to leave a review. Accept and record wake-up calls. Accept and process all guest requests for "Do not disturb," "Call forwarding," "and non-registered guests." Issue keys to employees, assuring that they are signed out to the proper individual and signed back in at the end of that employee's shift. Monitor telephone system problems and maintain logs; take, record, and relay messages accurately and completely; and offer and connect the caller to voice mail when appropriate. Assist in emergencies as the central communication center. Book reservations accurately and professionally. Monitor room types and ensure that hard blocks are placed for any special room request, such as handicap-accessible rooms. Promote packages, promotions, and upsell whenever possible. Set up accurate accounts for each reservation according to their requirements (i.e., share-with, separate room / tax / incidentals, comp). Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery. Communicate pertinent guest information to designated departments / personnel (i.e., special requests). Pre-register designated guests and prepare key. Process all guest check-in according to established hotel requirements. For guests without a reservation, sell a room type agreed. Obtain guest backup information; credit / payment method and input into the system; collect cash. Advise guests of any messages, mail, and faxes received for them. Obtain proper identification for tax-exempt guests and retain a copy of their information. Escort guests and transport their luggage. Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walk in" guests. Accommodate room changes. Retrieve guestroom keys from the guests. Request guest comments on their stay. Handle requests for late checkouts according to established hotel policies. Conduct group check-ins / outs. Resolve discrepancies on the room status report. Assist all departments in obtaining appropriate information regarding groups' inventory and guests. Adhere to proper accounting procedures : Make change for guests and cash guests' checks / travelers. Post charges and settle room accounts. Process all checkouts according to the established hotel policies. Resolve any late payment. Settle guest accounts following accounting procedures. Run closing reports count bank at the end of the shift. Complete designated cashier reports. Balance and drop receipts, secure bank. Assist with In Room Dining Orders. Legibly document work order maintenance needs and submit them to Engineering through the KYC system. Aware of Scheduled daily group activities, names, and locations of meeting / banquet rooms. Set up workstations with necessary supplies; maintain cleanliness throughout. Assist with food & beverage offerings in The Library. Performs other related duties as assigned. Must be able to demonstrate all aspects of hospitality, professionalism, prompt, and courteous service, as well as keeping a positive demeanor in stressful situations. Must be detail oriented and be able to multi-task. Ability to be efficient and productive in a fast-paced environment. Must have enthusiasm and possess excellent customer service skills. Must possess basic math and money-handling skills. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite or similar software. High school diploma or equivalent is required. Previous hotel, hospitality, or customer service experience preferred. Prolonged periods of walking, standing, and sitting. Must be able to lift up to 50 pounds at times.
Job Summary :
The Guest Experience Expert is responsible for the warm welcome, creating personalized experiences, anticipating guests' needs, and a fond farewell.
Duties & Responsibilities :
- Maintain complete knowledge of the following :
All hotel features / services and hours.
Process adjustment vouchers, pay-outs, and other miscellaneous.
Required Skills & Abilities :
Education & Experience :
Physical Requirements :
The employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
serp_jobs.job_alerts.create_a_job
The Laurel Hotel And • Auburn, AL, USA
Job_description.internal_linking.related_jobs Plan, prep, set up and provide quality service in all areas of restaurant production to include, but.Displays and presentations of all items.
All mise en place completed to the satisfaction of super...serp_jobs.internal_linking.show_more 
Ardor Health Solutions is seeking a travel Occupational Therapist for a travel job in Columbus, Georgia.Job Description & Requirements.
Our Awesome Benefits include : \n.Major Medical / Dental and V...serp_jobs.internal_linking.show_more
Wellstar West Georgia Medical Center.How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor ev...serp_jobs.internal_linking.show_more
Occupational Therapist Career Opportunity.Your Calling, Close to Home and Heart Are you in pursuit of a career thats more than a job, one that aligns with your heart and community? We be...serp_jobs.internal_linking.show_more Wellstar West Georgia Medical Center.How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor ev...serp_jobs.internal_linking.show_more 
Responsible for greeting all guests that come to the Salon, Spa, Spa Podium and Fitness center and assisting them with requests or services.
Excellent guest relations skills.Excellent verbal and wri...serp_jobs.internal_linking.show_more Plan, prep, set up and provide quality service in all areas of restaurant production to include, but.Displays and presentations of all items.
All mise en place completed to the satisfaction of super...serp_jobs.internal_linking.show_more The Operations Supervisor assists the Operations Manager in overseeing and organizing day-to-day operations in the Front Office and Library lounge to ensure world class service & education, foo...serp_jobs.internal_linking.show_more 
Incentive opportunities : Pack Members in this role may earn additional performance-based incentive pay.Recent averages reported for this position have ranged from $2–$5 per hour.Guest Se...serp_jobs.internal_linking.show_more Colleagues in creating guest rooms that are well equipped and welcoming - and that make our guests feel value.The Attendant is responsible for assisting the housekeeping staff in cleaning of guest ...serp_jobs.internal_linking.show_more Wellstar West Georgia Medical Center.How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor ev...serp_jobs.internal_linking.show_more 
Occupational Therapist Career Opportunity.If you think you are the right match for the following opportunity, apply after reading the complete description.
Your Calling, Close to Home and Heart Are ...serp_jobs.internal_linking.show_more
Occupational Therapist Career Opportunity.Your Calling, Close to Home and Heart Are you in pursuit of a career thats more than a job, one that aligns with your heart and community? We be...serp_jobs.internal_linking.show_more
The Guest Experience Expert is responsible for the warm welcome, creating personalized experiences, anticipating guests' needs, and a fond farewell.
Duties & Responsibilities : .Maintain compl...serp_jobs.internal_linking.show_more Plan, prep, set up and provide quality service in all areas of production to include all food.Oversee the flow of production of all production for breakfast, lunch, and dinner service.Responsible f...serp_jobs.internal_linking.show_more 
Occupational Therapist Career Opportunity Your Calling, Close to Home and Heart Are you in pursuit of a career that's more than a job, one that aligns with your heart and community? We...serp_jobs.internal_linking.show_more
Aequor Allied is seeking a travel Occupational Therapist Assistant for a travel job in La Grange, Georgia.Job Description & Requirements.
Occupational Therapist Assistant.serp_jobs.internal_linking.show_more The Spa Manager will oversee all aspects of the spa's daily operations, manage a team of spa professionals, and maintain the highest standards of service excellence.
Oversees applicant interview...serp_jobs.internal_linking.show_more Wellstar West Georgia Medical Center.How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor ev...serp_jobs.internal_linking.show_more Plan, prep, set up and provide quality service in all areas of restaurant production to include, but.Displays and presentations of all items.
All mise en place completed to the satisfaction of super...serp_jobs.internal_linking.show_more
The Laurel Hotel and Spa - Cook II- Part Time and Full Time Available
Rane Culinary Science Center • Auburn, AL, USA
serp_jobs.job_card.full_time +1
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Travel Occupational Therapist
Ardor Health Solutions • Columbus, GA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Respiratory Therapist (RRT)
Wellstar Health System • LaGrange, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Occupational Therapist - Home Care - Part-Time
Rehabilitation Hospital of Newnan • Hamilton, GA, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Radiation Therapist - PRN, Lagrange, GA
Wellstar Health System • LaGrange, Georgia, United States
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Spa Concierge- Part Time (Weekends Required) $12 / hr
PCH Hotels & Resorts • Opelika, AL, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
The Laurel Hotel and Spa - Cook I - Part Time and Full Time Available
Rane Culinary Science Center • Auburn, AL, USA
serp_jobs.job_card.full_time +1
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
The Laurel Hotel and Spa - Operations Supervisor
Rane Culinary Science Center • Auburn, AL, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Guest Service & Sales Agent
Great Wolf Lodge • LaGrange, GA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
House Attendant (Housekeeping)
Great Wolf Lodge • LaGrange, GA, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Respiratory Therapist II (RRT) - Lagrange, GA
Wellstar Health System • LaGrange, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Occupational Therapist - Home Care - Part-Time
Encompass Health Rehabilitation Hospital of Scottsdale • Opelika, Alabama, US
serp_jobs.job_card.full_time +2
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Occupational Therapist- PART-TIME / PRN
Encompass Health • Pine Mountain, GA, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
The Laurel Hotel and Spa - Guest Experience Expert - Part Time and Full Time Available
Rane Culinary Science Center • Auburn, AL, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
The Laurel Hotel and Spa - Chef de Partie
Rane Culinary Science Center • Auburn, AL, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
High Salary! Occupational Therapist- PART-TIME / PRN...
Encompass Health • Pine Mountain, GA, Harris County, GA; Georgia, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Travel Occupational Therapist Assistant - $1,600 per week
Aequor Allied • La Grange, GA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
The Laurel Hotel and Spa - Spa Manager
Rane Culinary Science Center • Auburn, AL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Respiratory Therapist II (RRT), Nights - Lagrange, GA
Wellstar Health System • LaGrange, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
The Laurel Hotel and Spa - Cook II Overnight
Rane Culinary Science Center • Auburn, AL, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30