Practice Coordinator

Job Description

Job Description

Description :

Full-time (40 hrs / week) scheduling position available with regional medical oncology practice. We are looking for a caring and highly motivated medical office scheduler for our Concord location. This front office work includes : rescheduling appointments, booking outside testing, following up on outstanding testing, and other medical office duties. This is primarily a non-patient facing position (telephone support), with occasional front office coverage. Two years of medical office experience is required along with working knowledge of computerized scheduling systems.

Covid vaccine is required for this role.

SUMMARY : The Practice Coordinator is responsible for supporting administrative duties for the practice in the outpatient setting, with communication and information dissemination, liaison and coordinating duties related to outpatient and inpatient support of NHOH or our collaborating institution patients. Responsibilities include greeting patients, scheduling, confirming appointments, and completing clerical work. These positions include support of new patients, follow up and in-clinic support and play a critical role in ensuring patient and family safety, comfort, and continuity of care at NHOH and our collaborating institutions. The Mission, Vision and Core Values of the New Hampshire Oncology Hematology, PA (NHOH) are incorporated into all areas of practice.

Job family functions vary and may range in autonomy and complexity based on position level. Essential functions of this family may include :

• Providing administrative support and coordination for all aspects of patient care for both new and / or established patients
• Providing administrative support and coordination for a clinical practice and patient care consisting of physicians, midlevel providers, nurses, medical assistants, lab staff, and research staff.
• Scheduling appointments following guidelines that support safe clinical practice, patient comfort, continuity of care for complex visits, and a high standard of timely communication and rescheduling as necessary
• Appropriately arranging resources to support the highest standard of follow-up patient visits

ESSENTIAL DUTIES & RESPONSIBILITIES – Level 1 and Level 2 :

A. Administrative Support of Practice

B. Patient Check-In

C. Patient check-out

D. Ancillary scheduling / reconciliation

E. End of day functions

F. Order supplies / shipments

ESSENTIAL DUTIES & RESPONSIBILITIES –Level 2 Only

A. Additional Front Office / Scheduling Support

KNOWLEDGE & SKILLS :

WORKING CONDITIONS :

Practice Coordinator tasks require sitting, walking, bending, reaching and lifting. Most tasks require mobility and a broad range of hand, arm and shoulder motion. Data-entry tasks require wrist, hand and finger dexterity. The work requires accuracy and continuous mental and visual attention as well as the ability to work quickly and efficiently. Frequent interruptions require the ability to stay focused and return to uncompleted tasks. Written information must be legible. Telephone contacts with external healthcare providers requires the ability to listen and respond in a professional manner, make necessary notations about the call and follow-through with appropriate NHOH doctor or staff.

The ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job. In addition to those essential duties previously described, all tasks require organizational skills, accuracy and frequent mental and visual attention. Good hearing and vision is required, including accuracy in reading hand-written medical information.

This role is located in the clinic and office setting with possible exposure to infectious diseases through airborne transmission or contact with blood or body fluids. Work is performed in a clean and neat medical office / treatment environment. Workstations, appropriate equipment and supplies are provided for ease in performing tasks. Employees are responsible for maintaining their work area in a clean, neat, safe and orderly condition. Employees are responsible for wearing any Personal Protective Equipment that may be required in performing tasks that involve exposure to chemicals, blood or bodily fluids. The employee must be able to perform the duties and responsibilities of the position without posing a direct threat to his or her health and safety, or the health and safety of other individuals in the workplace.

Requirements :

EXPERIENCE / EDUCATION

Certification preferred, high school diploma or GED required.

Minimum of one to two years of experience in a customer service environment required.

Knowledge of managed care policies and medical terminology preferred.

Working knowledge of hospital / professional services billing systems and patient scheduling systems.

Strong understanding of Microsoft Office product suite.