Job Description
Job Description
Description : Job Description : Residential Service TechnicianSummary / Objective
This position is based in Champaign, IL.
Are you ready to take your skills to the next level while making a real difference in the lives of our customers? We’re seeking a dedicated and detail-oriented Residential Service Technician to independently maintain and enhance residential heating, and air conditioning systems. If you thrive in a dynamic work environment, enjoy problem-solving, and are committed to delivering high-quality service, we want to hear from you! Help us create comfortable, safe spaces for our customers while advancing your career in a supportive team atmosphere.
Qualifications / Experience
- Must pass drug and background screens
- Valid driver’s license and insurable through company insurance carrier
- Able to communicate clearly in English both verbally and in writing
- Ability to work with tools used in the job in a safe manner
- Completion of HVAC training program – preferred
- EPA Certified or obtain within 3 months
- Minimum of 6 months HVAC service work – preferred
Duties
Must be able to perform all duties of Level 1 TechnicianMaintain professional appearance and attitude at all timesArrive at jobsite at scheduled time and location as dispatchedRelocate from one jobsite to another jobsite as dispatched during the workdayReport to dispatcher when arriving and leaving jobsiteOperate company vehicle safely, obeying all traffic lawsFollow instructions from supervisor and / or dispatcher and carry out in timely mannerReport problems with company tools or vehicles promptlyReport problems with personal tools for possible replacementReport problems with equipment to Service Dispatcher to expedite parts deliveryCommunicate with customers and collect C.O.D. on maintenance service visits as directedAbility to work staggered schedule if requiredGather information about replacement needs and inform dispatch so they can schedule an estimate appointmentInform and educate customers about residential planned maintenance agreementsInform and educate customers on additional products or services available through companyInform customer of replacement options following company guidelinesDevelop basic knowledge of electrical refrigeration principlesDevelop basic knowledge of service tools and testing devicesDevelop soldering skillsDevelop customer service skillsPerform filter changes utilizing filter checklist paperwork unassistedDevelop skills to perform planned maintenance on residential systems utilizing maintenance checklist with assistance of a Service Technician level 3 or higherDemonstrated ability to clean indoor and outdoor coilsComplete all service related forms properlyAttend training / meet training requirements as set by the companyContinuing education – 20 hours a yearAbility to perform basic generator maintenanceDevelop basic knowledge and ability to read and interpret wiring diagrams and blueprintsDevelop basic electrical and plumbing troubleshooting knowledgeAll other duties as assignedCompetencies
CommunicationContinuous Learning and Professional DevelopmentCustomer / Client focusedQuality Oriented / Work StandardsSafety AwarenessWork Environment
Environment consists of extreme variations due to conditions, including but not limited to : heat, cold, wet, wind, sunlight, absence of light, insects, animals, mammals, reptiles and other conditions deemed by worksite.
Physical Demands
Reaching, bending, stooping, walking, sitting, crawling, squatting. Holding, carrying objects and lifting – including heavy objects such as equipment up to 100 pounds. Use of tools and equipment such as hand tools and ladders including extension ladders. Use of visions abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus. Must be able to hear and speak. Must be able to work in small or confined work spaces.
Requirements :