Associate Member Advocate November 2025 Training Program (Scottsdale, AZ)

Associate Member Advocate

Location : Scottsdale, AZ

Start Date : 11 / 17 / 25

Type : Full-Time; Hybrid In-Office 3 days / Remote 2 days

Pure Insurance is a reciprocal exchange, which means we are owned by the members we insure. This means that you'll never hear us talk about stock prices because serving our membership is our top priority. And we can't do that without our curious and dedicated Associate Member Advocates who show up and bring their A-game every day.

You are empathetic, passionate, intellectually curious, and a team player. When something's wrong, you want to know why. You don't hesitate to help. You have a heart for service and find joy in being the sunshine on someone's otherwise dreary day.

You know your way around a computer. You can easily switch between multiple applications to complete a task. Remembering details, prioritizing competing tasks, and thinking critically to solve problems are things that come easily to you. You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.

Simply put, you'll provide exceptional service to our members during difficult times.

• The majority of your day will be spent taking phone calls from our members, taking first notice of loss
• Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and hand service requests to completion; focusing on empathetic service, active listening, and building trust
• Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution
• Quickly respond to member and agent inquiries via telephone, email, and mail, making it easy for them to work with us

Hear From Our Team : "Working as an AMA is a great opportunity to put your foot in the door in the claims field. The onboarding and training process is gradual, and the opportunities after training to hone your skills and master the craft are outstanding. And the team is always ready and willing to help with any question you may have during the process!" - Sabrina G, Senior Member Advocate

An average day : Well, there's nothing average about Pure. No two days or weeks will be the same. We respond to our membership's needs as they fluctuate. Hurricane and wildfire seasons are busy, but then there are weeks where you'll have ample capacity for personal and professional development.

Our Commitment to You : First and foremost, Pure starts by setting YOU up for success! Associate Member Advocates take part in a comprehensive eight-week paid onboarding program at the start of this full-time role. This team-oriented program provides a solid foundation in Pure's business, claims knowledge, and service skills. As part of the onboarding program, Associate Member Advocates obtain state licenses and designations (Property & Casualty Claims Adjuster License).

Starting Salary : This role begins with a $53,000 starting salary and is eligible for overtime. When you are ready to take on the next challenge, you will be considered for promotion to the next level within the Member Advocate department, Member Advocate I. This usually happens within six months of your hire date at Pure. The Member Advocate I promotion will give you new and increased responsibilities when helping our members through a seamless claims' lifecycle. It also includes a salary increase to $55,500, and continued overtime eligibility.

A Culture of Development : Company culture is more than free lunches and swag (although we love those, too!). At Pure, all employees have regularly scheduled 1X1's with their manager. That's because feedback is a gift and everyone at Pure strives to be better than the day before. We also invest in our employees' professional and personal development, so when new career opportunities become available, we look internally first.

Commuter Support : Commuting can be expensive. That's why we offer additional support of $100 per month to those who commute into a Pure office three days or more a week.

An Awesome Benefits Package : Student loan debt repayment, tuition reimbursement, and a Headspace membership are just some of the unique benefits that Pure offers. Honestly, there is simply too much to list here, so please visit the "We've Got Your Back" section of our careers page to see our full list of benefit programs.