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Account Management & Sales Manager

Account Management & Sales Manager

Village Green LandscapesSaint Paul, MN, United States
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POSITION SUMMARY

Our Account Management and Sales Manager plays a vital role in the growth, development, and mentorship of our Account Management department. This position serves as the primary point of contact for the team, ensuring that services are delivered accurately, are competitively priced, and align with company standards.

The Account Management Manager is responsible for building strong relationships that foster team development, customer satisfaction, brand loyalty, and cross-department collaboration. This role oversees the Account Management team throughout the customer contract process, ensuring operational leadership is fully informed of project requirements and facilitating smooth account transitions within the team and operations.

In addition to managing departmental performance, the Account Management and Sales Manager coaches Account Managers on prospecting, selling, and managing a wide variety of customers. This includes services such as lawn maintenance, landscaping, irrigation, turf care, fertilization, and snow removal.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Account Management Strategy & Growth

  • Develop, implement, and oversee a comprehensive Account Management strategy to achieve company revenue goals across residential and commercial markets.
  • Identify and pursue new business opportunities with property managers, HOAs, commercial accounts, and high-value residential clients.
  • Monitor market trends and competitor activity to adapt strategies and maintain a competitive edge.
  • Establish clear Account Management goals, forecasts, and performance metrics.

Team Leadership & Development

  • Recruit, train, and mentor a high-performing Account Management team with a focus on professional growth and long-term retention.
  • Conduct regular one-on-one sessions and team meetings to review performance, share best practices, and set individual and team goals.
  • Foster a culture of accountability, collaboration, and continuous learning.
  • Provide constructive feedback, recognition, and motivation to inspire team success.
  • Partner with HR and leadership to design and implement training programs in Account Management techniques, product knowledge, and customer service.

    • Client Relationships & Customer Service

  • Lead by example in building and maintaining strong client relationships based on trust, responsiveness, and long-term partnership.
  • Support Account Management staff in closing complex or high-value deals through active participation in client meetings, presentations, and negotiations.
  • Collaborate closely with operations teams to ensure all client expectations are met or exceeded. Create and foster an internal we environment across the organization.
  • Handle escalated customer concerns with professionalism, urgency, and a solutions-focused approach.

    • Operational & Administrative

  • Manage and optimize the Account Management pipeline using CRM software to ensure accurate forecasting and reporting.
  • Provide senior leadership with regular reports on Account Management activity, revenue performance, and team development progress.
  • Collaborate with marketing to align lead generation campaigns with Account Management objectives.
  • Ensure all proposals, contracts, and pricing are accurate, competitive, and profitable.

    • QUALIFICATIONS

    Required

  • High School diploma or equivalent
  • 5+ years of experience working in the landscape / lawn maintenance industry
  • 5+ years of team leadership experience
  • 3+ years of commercial snow removal experience
  • 3+ years of Green Industry sales
  • Valid drivers license and clean driving record
  • DOT health card
  • Ability to pass a pre- employment drug test
  • Proficient in use of technology including Microsoft suite
  • Experience with CRM programs
  • English language proficiency spoken and written

    • Preferred

  • Associate or Bachelors degree
  • Bilingual : English-Spanish

    • Compensation details : 100000-150000

    PIbd45c53568cd-31181-38710815

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    Sales Account Manager • Saint Paul, MN, United States