E911 RECRUIT

Job Posting

The purpose of this position is to answer and process emergency and non-emergency calls through the E911 Communications Center. Incumbents attend training courses and work under the direct supervision and training of a seasoned E911 Communications Officer and serve primarily as call takers, and learn the dispatch consoles for various public safety departments.

Examples Of Duties

Attends training sessions as required to gain skills and knowledge regarding department operations, job performance, policies, procedures, codes, and E911 Communications Officer techniques; reads professional literature and training materials; completes tests and skills assessments; and obtains and maintains professional affiliations.

Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls; determines nature of call and correct signal and / or code; enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.

Forwards information to the appropriate emergency response units or agencies; processes requests from law enforcement regarding driver histories, licenses, criminal histories, wanted or missing persons, etc.; research, verifies, and updates information through Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) databases.

Utilizes a computer to enter and retrieve data; sorts and files records; and assists callers with information relating to police, fire, and Emergency Medical Services activity.

Processes a variety of documentation associated with department / division operations, within designated timeframes and per established procedures; receives and reviews various documentation; reviews, completes, processes, forwards, or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and / or hardcopy records.

Operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.

Communicates with supervisor, other County employees, law enforcement and emergency response personnel, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Performs other related duties as assigned.

Minimum Qualifications

Education and Experience : This is an entry level position. This position requires a High School diploma or equivalent.

Licenses or Certifications : Must possess and maintain a valid Georgia driver's license. Must obtain and maintain the following within probationary period : GCIC and NCIC Certifications, Cardiopulmonary Resuscitation (CPR) Certification, Emergency Medical Dispatch (EMD) Certification, certification on all dispatch consoles.

Special Requirements : None.

Knowledge, Skills, Abilities / Supplemental Information

Knowledge of local government operations, emergency management related programs, policies and plans, and modern office practices and procedures.

Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.

Skill in the use of computers and software applications related to the essential functions of the job.

Skill in effective communication, both verbally and in writing.

Ability to meet and deal with employees and the public in an effective and courteous manner.

Ability to get along with others and work effectively with the public and co-workers.

Ability to work flexible hours, including evening meetings.

Ability to multi-task and work within deadlines.

Ability to deal with confidential and sensitive matters.

Ability to use computers for data entry, word processing, and accounting purposes.

Ability to operate a copying machine.

Physical Demands : The work is light work which requires exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force to move objects. Requires mental acuity including the ability to make rational decisions through sound logic and deductive processes, the ability to express ideas by means of the spoken word and have close visual acuity.

Work Environment : Work is performed indoors, but may be a high stress environment.

Henry County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities to perform the primary job functions described in this job description. Henry County encourages both prospective and current employees to discuss potential accommodations with the employer. Henry County will comply with all applicable federal regulations and Henry County's insurance requirements governing workplace anti-drug and alcohol programs. Henry County employees shall be subject to the provisions of the Drug-Free Workplace Act of 1988.

Annual Leave

Annual Leave (vacation) is earned as follows :

0 months - 4 years : 12 days per year

5 years - 9 years : 15 days per year

10 years - 14 years : 20 days per year

15 years - 9 years : 25 days per year

20 years and over : 30 days per year

Sick Leave is earned at the rate of one day per month for a total of 12 days per year.

Employees receive paid holidays as approved by the Board of Commissioners annually.

Insurance And Benefits

Insurance benefits are offered to full time employees working over 32 hours per week. New employees are eligible for insurance coverage on the first day of the month following one full month of employment. All insurance and benefits premiums will be payroll deducted.

Health Reimbursement Account (HRA) Employees who qualify are eligible to receive a monthly contribution to a Health Reimbursement Account to offset out-of-pocket eligible healthcare expenses. To qualify, employees must decline coverage under the HCBOC group medical insurance plan and be covered on a spouse's or parent's plan, or a group medical insurance plan that meets ACA requirements for Minimum Essential Coverage.

Health Insurance United Healthcare - 2 plans offered to choose from.

Employees may purchase medical coverage for themselves, a spouse, and children up to age 26.

Dental Insurance Delta Dental

Employees may purchase dental coverage for themselves, a spouse, and children up to age 26.

Vision Insurance EyeMed

Employees may purchase vision coverage for themselves, a spouse, and children up to age 26.

Life Insurance Henry County Government provides life insurance for each eligible employee in an amount equal to the employee's one year's salary (up to a maximum amount as determined annually by Henry County). Employees may purchase additional life insurance for themselves, and also may purchase life insurance for a spouse, and children up to age 26.

Short Term Disability Insurance Henry County Government employees may purchase Short Term Disability Insurance, which provides protection against loss of income during a period of disability. This coverage begins seven days after the onset of the disability.

Long Term Disability Insurance Henry County provides Long Term Disability Insurance for each eligible employee at no cost to the employee. The benefit starts after the employee is out of work for 180 days and continues until the employee reaches Social Security normal retirement age.

Supplemental Insurance Supplemental Insurance may be purchased and payroll deducted. These include :

Additional Life Insurance

Accident Insurance

Cancer Insurance

Critical Illness Insurance

Flex Spending Account

Medical

Dependent Care Flex Spending Account

Retirement The Henry County employee's pension program is managed by the Association County Commissioner of Georgia (ACCG). Employees are required to contribute a percentage of their annual salary for the Defined Benefit Program. The required contribution percentages are based on the employee's classification (employees should contact Human Resources for complete details). ACCG manages an optional 457b Deferred Compensation Program for all eligible employees.

Provisions and rates are subject to change.