Product Support Representative - Tier 1 (RCM / Billing / Healthcare)
Raintree Systems, IncPhoenix, AZ, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionDuties and Responsibilities Provide support, technical solutions, and basic how-to guidance to clients on Raintree’s EMR platforms Focus your efforts on quickly developing your knowledge and skills in 1 of 3 core domains (Practice Management, Clinical or Billing / Financial) Provide exceptional customer service – always remain positive and respectful, taking a phone-first approach. Demonstrate top-notch communication skills through empathy and active listening. Use these skills to help gather relevant information and validate to remove ambiguity. Demonstrate exceptional troubleshooting skills to isolate the cause of basic issues and steps to recreate the problem. Expedite Problem-solving by leveraging all tools at your disposal (KB, documentation, screen sharing, test systems, etc.) Leverage critical thinking skills to aid with prioritization, independent decision making, and problem deconstruction abilities. Effectively Manage your cases - Document, Document, Document. Set specific follow-up dates / times w / the client and meet those commitments. Do what is right, and don’t let your cases get stale. Leverage priority and aging to guide follow-ups and when issues should be escalated. Identify client needs quickly and successfully implement solutions Close the required minimum number of client cases and follow-up on escalated issues Perform new Raintree software upgrades and related tasks as needed Provide timely updates to management on all high priority, high impact issues Identify common challenges and proactively inform ways to improve our product / processes Contribute to Raintree’s knowledge base content, documentation, and training materials Link knowledge articles used to resolve issues to all relevant cases Ensure compliance with company policies, maintaining data security and confidentiality. Client first - own it and figure it out internally. Avoid transferring customers, calls or cases. Beyond great service, your job is to be a top notch Raintree troubleshooter / problem solver. Position Proficiencies and Requirements Bachelor’s degree or relevant experience At least 2 years of software application support experience in a SaaS environment High technical aptitude Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment Medical / Revenue Cycle Management experience preferred Previous SaaS or Healthcare IT company experience preferred Working knowledge of EMR / EHR medical software applications is a plus Must be able to work on a Pacific Time Zone schedule (8am-5pm PT preferred) This position will require a HIPAA compliant environment. A controlled and dedicated workspace will be necessary to be successful. Our Perks Remote Work / Work From Home Paid Time Off / 11 Paid Holidays / Year-End Holiday Break Health, Dental, Vision, HSA / FSA 401K with Company Match Disability & Life Insurance Employee Assistance Program Paid Parental Leave About Raintree Systems Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Powered by JazzHR
Associate Product Support Representative (RCM / Billing) Location :
- Phoenix, AZ / On-Site Department : Customer Support At Raintree, we’re not just shaping the future of therapy technology – we’re creating it.
- This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights.
- We aim to be the best place for the best people , and we’re looking for ambitious, creative thinkers ready to make an impact.
- Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are.
- At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives.
- Ready to ignite your career and leave a lasting legacy?
- Join us and be part of something extraordinary.
- An Associate Product Support Representative plays a critical role in the overall client experience. This person is often the face of the company for users experiencing issues or questions with Raintree software. Great support is about earning trust through urgency, consistency, follow-through, and the delivery of high-quality answers. Responsibilities of the role focus on responsiveness, troubleshooting, problem-solving, case management, and client service / communication. They will work closely with clients and other support team members to efficiently identify and solve basic issues. The ideal candidate is skilled at troubleshooting / problem-solving, has a curiosity to learn, and can juggle multiple priorities while putting the client’s needs first.
Role responsibilities include but are not limited to the following :
serp_jobs.job_alerts.create_a_job
Product Support Representative • Phoenix, AZ, US
Job_description.internal_linking.related_jobs
Medical Billing A / R Specialist.You will be apart of a growing team of enthusiastic hard working and caring staff that will do all they can to assist you.
You will be responsible for (A / R) Department...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona.CBI provides residential, outpatient, inpatient, patient-centered medical homes, medic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Premier ABA Provider for Children with Autism.We are a Responsive Employer - we will be in touch with you within 24 hours of applying •.
Why Traveling BCBAs Choose ABC.Remote with Travel (3 Full Work...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Eligible for sign-on bonus for those who qualify! •.Our team is growing, and we're looking for top-caliber Physical Therapists to join us in Fountain Hills, AZ and surrounding locations in Arizo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs.
Responsible for identifying all sources of potential payors inc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Job Title : Inside Sales Representative.Monday through Friday; 8 : 00 am to 5 : 00 pm.Our mission is to bring care that’s.
Blending medical, behavioral, and lifestyle support into a single plan bec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Insurance Benefits Representative.Insurance Benefits Representative (1099, Independent Contractor) Location : Arizona Compensation : Commission + Bonuses Schedule : Self-Managed, Full-Time Commitment....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Marketing-Ref Lab Product Specialist.Supports SQL Sales & Marketing for specific assigned product offerings that could be defined around patient group / call point / clinical area (commercial, hospital...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Tenet-AZ Region is seeking a CT Technologist for a job in Avondale, Arizona.Job Description & Requirements.Up to $15,000 Bonus Based on Eligibility.
Welcome to Abrazo Health Network, where makin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
SIGN ON BONUS FOR EXTERNAL APPLICANTS.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.
The work you do with our team will direc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are seeking a compassionate and skilled Advanced Practice Provider (APP) to deliver comprehensive healthcare services to patients across their care journey.
This role is pivotal in improving pati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Tenet-AZ Region is seeking a Multimodal Technologist for a job in Avondale, Arizona.Job Description & Requirements.Up to $15,000 Bonus Based on Eligibility.
Welcome to Abrazo Health Network...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Banner Health believes leadership matters.We look for people who share our vision making health care easier, so life can be better.
Our leaders are at the front of the health care transformation, pl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Primary Care Position - BC / BE Family or Internal Medicine.Location : Maricopa, AZ (Between Tucson & Phoenix).Join a thriving practice in the rapidly growing town of Maricopa! Banner Health is se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona.CBI provides residential, outpatient, inpatient, patient-centered medical homes, medic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
The Lead Technical Support IT Representative is responsible for onsite and remote technical support to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days)
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives.
Joining Advantage Solutions...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
- serp_jobs.job_card.promoted
Medical Billing A / R Specialist
GI AllianceGlendale, AZ, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Patient Care Tech-InPatient / Crisis / TransitionPoint
Community BridgesAvondale, AZ, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Remote / Visiting BCBA (Gilbert)
Action Behavior Centers - ABA Therapy for AutismGilbert, AZ, USserp_jobs.filters.remote
serp_jobs.job_card.full_time +2
- serp_jobs.job_card.promoted
Physical Therapist (SIGN ON BONUS)
Fox RehabilitationFountain Hills, AZ, USserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Patient Advocate Representative Bilingual - Scottsdale Sun-Th 12 : 30P - 9P
Conifer Health SolutionsPHOENIX, Arizona, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Inside Sales Representative
Lifekind HealthScottsdale, AZ, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Benefits Representative
AMBAPhoenix, AZ, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Product Manager
Sonora Quest LaboratoriesPhoenix, AZ, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Patient Access Representative III - Abrazo Arrowhead
Tenet HealthcareGlendale, AZ, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
CT Technologist
Tenet-AZ RegionAvondale, AZ, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Patient Access Representative
UnitedHealth GroupAvondale, AZ, USserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Advanced Practice Provider - 245145 (Maricopa County)
MedixMaricopa County, AZ, USserp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Multimodal Technologist
Tenet-AZ RegionAvondale, AZ, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Associate Director RN Progressive Care LLA
Banner HealthGlendale, AZ, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Physician-Family Medicine (without OB)
Banner HealthMaricopa, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Patient Care Tech (BHT)
Community BridgesCasa Grande, AZ, United Statesserp_jobs.job_card.full_time
Lead Technical Support Representative-Phoenix, AZ
Ryan Specialty GroupUSA, Arizona, Phoenixserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Store Product Sample Representative
CDS (Club Demonstration Services)Glendale, AZ, USserp_jobs.job_card.full_time