Intake Specialist - Personal Injury (Louisville)

Intake Specialist Emery Law Office (Personal Injury Law)

Do you have a passion for helping others?Are you naturally empathetic, an excellent listener, and able to guide people through some of the most difficult times in their lives?Emery Law Office, a respected personal injury law firm helps clients who have been injured, is looking for a caring and convincing Intake Specialist to join our team.

This role is often the very first point of contact for new clientsand your ability to listen, reassure, and gather important details will set the tone for their entire experience with us. Youll be the voice of our firms mission to help people recover, rebuild, and return to a happy, productive life.

This is an IN-PERSON position and requires daily reliable and insured transportation for traveling within Louisville to meet with potential clients (mileage will be reimbursed).

Benefits

Health and dental insurance

SIMPLE IRA retirement plan with company match (vests immediately)

Two weeks PTO plus paid holidays

Unlimited unpaid time off (as long as KPIs are met)

Weekly pay

Access to on-site and off-site training opportunities to develop new skills

Compensation : $17 hourly

Responsibilities : What Youll Do

Welcome new and prospective clients with warmth, professionalism, and empathy

Listen carefully to understand each clients unique situation and gather essential information

Provide hope and reassurance to those going through serious accidents or life crises

Coordinate scheduling, follow-up calls, and documentation with precision and care

Help maintain our reputation by representing our values of compassion, integrity, and service

Qualifications : What Were Looking For

Were hiring for personality and heart as much as for experience. If you have a passion for helping others and can empathize with people in crisis, we want to hear from you. If you have experience in a PI Law firm, its a bonus!

Above all, you are :

A caring, people-first personality with exceptional listening skills

Able to stay calm and professional under pressure while showing compassion

Eager to learn quickly and adapt, even if you havent worked in personal injury law before

Positive and proactiveyou see opportunities where others see problems

You enjoy a varied role and will respect all assigned tasks, including scanning, filing, and administrative duties

Bonus points if you have experience in personal injury lawbut its not required

About Company

Why Youll LOVE Working With Us

Purpose-Driven Work : We care deeply about clients livesnot just their cases. Youll play a key role in helping people find hope and support during a difficult time.

Positive Culture : Were authentic, supportive, and approachablenot stuffy or uptight. We work hard, laugh often, and treat each other like real people.

Healthy Work-Life Balance : We know that great work comes from people who feel balanced and supported. While this role may occasionally include evening or weekend hours, our culture is designed to help you achieve a sustainable, healthy rhythm between work and life.

Growth Mindset : We support your personal and professional development and encourage learning at every stage.

#WHLAW2

Compensation details : 17-17 Hourly Wage

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