Director of Operations

Director of Operations

Papa John's is seeking a dynamic and results-driven Director of Operations to lead and oversee the performance of a regional group of fewer than 10 restaurants. This leader will be responsible for ensuring operational excellence, driving sales and profitability, fostering a culture of people-first leadership, and maintaining high standards in customer service, quality, and compliance.

Key Responsibilities :

• Operational Leadership : Provide strategic oversight and operational leadership for a small portfolio of Papa John's restaurants, ensuring consistent execution of brand standards, processes, and company goals.
• Team Development & Performance : Lead, coach, and develop General Managers and their teams. Build a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement.
• Customer Experience : Champion a guest-first culture. Monitor customer satisfaction metrics and implement improvements to enhance service and delivery experiences.
• Financial Accountability : Drive profitability through effective P&L management, budgeting, labor control, and food cost management. Identify and act on opportunities to increase revenue and control costs.
• Compliance & Safety : Ensure all restaurants operate in compliance with Papa John's standards, health and safety regulations, and local, state, and federal laws.
• Operational Efficiency : Monitor and optimize restaurant performance through data-driven analysis, store visits, and regular check-ins. Address underperformance with proactive action plans.
• Cross-Functional Coordination : Collaborate with marketing, HR, training, and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level.

Qualifications :

What We Offer :

Papa John's - Worcester-Chandler Street

406 Chandler St, Worcester, MA, 01602