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Hotel Front Desk Attendant
Hotel Front Desk AttendantHampton Inn & Suites Cincinnati/Kenwood • Cincinnati, OH, US
Hotel Front Desk Attendant

Hotel Front Desk Attendant

Hampton Inn & Suites Cincinnati / Kenwood • Cincinnati, OH, US
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Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Must be willing to work weekends.

Compensation : $13 - $14 yearly

Responsibilities :

  • Communicate with housekeeping to make sure guest rooms are ready
  • Bookkeeping : keep accurate records of all hotel guest account information
  • Mitigate customer complaints as needed
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications :

  • High school graduate, GED recipient, or equivalent
  • Well-versed in taking telephone calls and handling stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Must be able to stand on your feet for 8 hours during a typical shift
  • Please only apply if you meet each of these criteria

    • About Company

    Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley.

    Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

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    Front Desk Attendant • Cincinnati, OH, US