Practice Coordinator

Working Title : Practice Coordinator

Location : Client Call Center

Schedule : M-F HOURS TBD either 8 : 00AM 4 : 30PM or 8 : 30AM 5 : 00PM, no weekends, Hybrid (predominantly remote; minimal on-site (for example : deployment of equipment)

Manager will prioritize candidates that are Apex trained first, and then those who have worked at UCSF previously second.

Candidates will be priorizied by the following criteria :

First priority : Candidates who are fully compliant and Apex trained

Second priority : Candidates who are Apex trained and partially compliant

Third priority : Candidates who have worked with UCSF in the past and are not compliant

Last priority : Candidate who meet the job qualifications but are not Apex trained or compliant

Job duties : PC2 / Call Center / Patient Service Representative

Skills needed : Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.

Estimated number of patients in clinic per day or calls per day if call center : 50 call per day average (noting current daily average of staff is approximately 35 calls per day)

Specific number of years experience? High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.

Are you open to non-APeX trained candidates? APeX-trained will take priority, but will consider non-trained candidates.