Customer Service Representative

We're seeking an experienced, hands-on Customer Service Lead for an amazing company in Fullerton! In this pivotal role, you'll oversee daily operations, resolve complex customer issues, and ensure seamless experience for every client we serve.

You'll act as a key liaison between customers, internal departments, and team members, continuously improving processes to uphold the highest standards of service. This is an exciting opportunity for a team-oriented leader ready to make a lasting impact in a fast-paced, growth-driven environment.

Team Supervision & Support

• Lead, mentor, and support a team of customer service representatives
• Monitor individual and team performance, providing real-time feedback and coaching
• Assist in onboarding, training, and developing new team members
• Foster a positive, accountable, and collaborative team culture

Customer Issue Resolution

Performance Monitoring & Reporting

Communication & Cross-Functional Collaboration

Core Competencies :

Education & Experience :

Benefits :

Benefit offerings include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay : $25.00 - $28.00 per hour

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :