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Service Writer - Hall of Fame Harley-Davidson

Service Writer - Hall of Fame Harley-Davidson

American Road GroupCuyahoga Falls, OH, US
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Job Description

Job Description

Description :

American Road Group is seeking a Service Writer at Hall of Fame Harley-Davidson in Cuyahoga Falls, Ohio!

Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.

Major Duties and Responsibilities

  • Provide superior customer service to both internal and external customers.
  • Assist Service Department Manager in maintaining a smooth-running efficient department.
  • Sell products and services based on additional work needed and service specials.
  • Articulate and document customer concerns and assign jobs to technicians.
  • Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
  • All other duties as assigned.

Requirements :

  • Outgoing, friendly personality with superior communication skills
  • Excellent customer service
  • Knowledge or experience of servicing Harley-Davidson Motorcycles preferred.
  • Experience with POS systems and parts and management computer software.
  • General knowledge of computers and great phone etiquette.
  • Current motorcycle license.

    • Physical Demands and Working Conditions

  • Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull.
  • The noise level in the work environment is usually loud.
  • Requires use of both hands.
  • Requires the ability to balance and push a 600+ lb. motorcycle.
  • Frequently works near moving mechanical parts.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.
  • Occasionally exposed to exhaust fumes and other airborne particles.

    • Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!

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    Service Writer • Cuyahoga Falls, OH, US