Service Dispatcher

APEX Plumbing Solutions, Inc.Danville, KY, US

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Job Description

Salary : $45,000-$65,000

Why work for us?

Apex Trade Solutions has been proudly serving our residential and commercial clients since 2008. We provide exceptional plumbing, heating, cooling and electrical services and invest heavily in training our team to be the best in the business. We believe that excellent customer service comes from a satisfied and well-supported team. If you're looking for a stable, long-term position where your contributions are valued, we'd love to hear from you! Visit our website to learn more : apexplumbingky.com

What we offer :

Medical, Dental, and Vision insurance
Long-term and short-term disability insurance
Life insurance
5 days paid vacation
7 paid holidays
401k with 3% company match (option for partial match up to 5%)
Career advancement opportunities
Referral program

Pay Range : up to $65,000 with performance bonuses, also depending on experience

Hours : Monday through Friday, 7 : 00 AM to 5 : 00 PM (with OT options)

Duties / Responsibilities :

Take incoming customer calls

Dispatch service technicians to job sites

Debrief service technicians after completion of each call

Forecast workload for technicians

Update customer files

Create service contract proposals for new customers

Maintain maintenance agreements

Make customer survey calls

Required Skills / Abilities :

High school diploma or equivalent

1 year of experience in dispatching or customer service

Excellent written and verbal communication skills

Strong computer skills, including working in MS Office

Highly organized with great attention to detail

Geographical knowledge of service area or map reading skills

Ability to multi-task

Candidates will be required to pass a background check and drug test upon receiving a conditional offer of employment.

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Service Dispatcher • Danville, KY, US