Talent.com
Retail Store Manager

Retail Store Manager

PetSmartBossier City, LA, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Join to apply for the Retail Store Manager role at PetSmart

1 year ago Be among the first 25 applicants

Join to apply for the Retail Store Manager role at PetSmart

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Retail Store Manager

About Life At PetSmart

At PetSmart, we're more than just a company obsessed with pets ; we're obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings :

  • Paid bi-weekly
  • Health benefits : medical, dental, vision
  • 401k
  • Tuition assistance
  • Associate discounts and perks
  • Paid time off for fulltime associates
  • Career pathing
  • Development opportunities

Job Summary

PetSmart's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :

People Leadership :

  • Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
  • Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
  • Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
  • Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
  • Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
  • Cascades information to associates and adjusts team priorities to meet goals and commitments.
  • Ensures continued alignment and responds effectively to a changing environment.
  • Address and administer associate complaints and grievances.
  • Recognizes and celebrates associates driving overall associate engagement.
  • Accountable to ensuring all associate reviews are delivered on time.

    • Overall Store Experience :

  • Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
  • Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
  • Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
  • Evaluates operations and seeks opportunities to continuously improve processes and services.
  • Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
  • Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.
  • Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.
  • Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
  • Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.
  • Communicates business and financial objectives to other leaders within the store.
  • Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate.
  • Responsible for taking immediate action and reports when a sick / injured pet is identified in the store; transport to the vet as needed.
  • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

    • Business Management :

  • Deliver corporate strategy and profitability goals by executing the direction set leadership.
  • Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed
  • Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
  • Manages expenses such as labor and supplies and any other relevant store metrics.
  • Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
  • Creates and posts schedules for the entire store.
  • Accountable for processing payroll weekly and managing labor within a budget.
  • Executes daily, weekly, and monthly reporting and paperwork as required by the Company.
  • Accountable to run store related errands to support store needs.

    • Qualifications

  • 4-6 years of retail leadership or experience in a customer-focused environment.
  • Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail.

    • SUPERVISORY RESPONSIBILITY

  • Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.

    • PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms : stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Associate must frequently lift and / or move up to 50 pounds and occasionally team lift and / or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
  • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

    • Do What You Love

    Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

    We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

  • This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.

    • This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at https : / / benefits.petsmart.com / us / .

    PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

    Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

    For applicants in our Waterloo, San Francisco, or Los Angeles locations : Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law

    Seniority level

    Seniority level

    Not Applicable

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Sales and Business Development

    Industries

    Retail

    Referrals increase your chances of interviewing at PetSmart by 2x

    Get notified about new Retail Store Manager jobs in Bossier City, LA

    Bossier City, LA $43,888.00-$46,000.00 1 month ago

    Shreveport, LA $49,700.00-$57,100.00 1 hour ago

    We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Retail Store Manager • Bossier City, LA, US

    Job_description.internal_linking.related_jobs
    Retail Assistant Store Manager - 2800

    Retail Assistant Store Manager - 2800

    First Cash, Inc.Bossier City, LA, US
    serp_jobs.job_card.full_time
    We are currently looking for the right.Retail Assistant Store Manager .We offer an easily achievable commission structure that pays you for every transaction you process! .Our retail sales associat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Retail Assistant Store Manager - 2799

    Retail Assistant Store Manager - 2799

    First Cash, Inc.Shreveport, LA, US
    serp_jobs.job_card.full_time
    We are currently looking for the right.Retail Assistant Store Manager .We offer an easily achievable commission structure that pays you for every transaction you process! .Our retail sales associat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Manager - Store

    Assistant Manager - Store

    Cavender'sBossier City, LA, US
    serp_jobs.job_card.full_time
    The Assistant Store Manager assists in the management of the retail facility.The Assistant Store Manager should know the necessary aspects of store operation and act as the Store Manager in their a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager in Training

    Store Manager in Training

    Circle KBossier City, LA, US
    serp_jobs.job_card.full_time
    Gulf Coast BU - Region 07 - Market 03 : 2651 Benton Rd, Bossier City, Louisiana 71111.The minimum qualifications for a Store Manager are : . High School diploma or GED preferred.Experience in retail sa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Assistant Store Manager

    Assistant Store Manager

    Circle KShreveport, LA, US
    serp_jobs.job_card.full_time
    We want you to join our team as an Assistant Manager.If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management look no further.As an assistan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Store Manager

    Store Manager

    Panda Restaurant GroupBossier City, LA, US
    serp_jobs.job_card.full_time
    Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal devel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Manager Store (06956)

    Assistant Manager Store (06956)

    Domino's PizzaAtlanta, TX, US
    serp_jobs.job_card.full_time
    Domino's Team BAM! is looking for friendly & motivated people to join our team at our Domino's!.Responsibilities : Provide managerial assistance to the store's General Manager in running and impleme...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Retail Store Management Trainee - 2780

    Retail Store Management Trainee - 2780

    First Cash, Inc.Bossier City, LA, US
    serp_jobs.job_card.full_time
    We are currently looking for the right.Retail Store Management Trainee.This role is designed for external retail assistant managers and store managers interested in “fast-tracking” into a Store Man...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    Ross StoresShreveport, LA, US
    serp_jobs.job_card.full_time
    Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,100 stores, and a strong track record of success and growth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Assistant Store Manager

    Retail Assistant Store Manager

    Office DepotShreveport, LA, US
    serp_jobs.job_card.full_time
    Retail Assistant Store Manager.The Retail Assistant Store Manager at Office Depot, Inc.Additionally, your enthusiasm and expertise will help us create and nurture a vibrant sales culture, enhancing...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail General Manager

    Retail General Manager

    Office DepotShreveport, LA, US
    serp_jobs.job_card.full_time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the content beautiful and high signal to noise ratio.Remove all emojis, speci...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Assistant Store Manager / Key Carrier

    Assistant Store Manager / Key Carrier

    Roses Discount StoresShreveport, LA, US
    serp_jobs.job_card.full_time
    Assistant Store Manager / Key Carrier.Designed to drive comp sales through consistent leadership of daily priorities in order to create a great customer and associate experience.Ensure : leaders are v...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    GPM InvestmentsMinden, LA, US
    serp_jobs.job_card.full_time
    Lead With Purpose as a Store Manager.Are you an inspiring leader ready to do more than manageready to drive store performance, motivate teams, and be the example every shift? We're looking for Stor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Retail Assistant Store Manager - 2780

    Retail Assistant Store Manager - 2780

    First Cash, Inc.Bossier City, LA, US
    serp_jobs.job_card.full_time
    We are currently looking for the right.Retail Assistant Store Manager .We offer an easily achievable commission structure that pays you for every transaction you process! .Our retail sales associat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Manager

    Assistant Manager

    Jimmy John'sBossier City, LA, US
    serp_jobs.job_card.full_time
    Assistant Managers help oversee in-store operations alongside the General Manager.The Assistant Manager plays a major role in ensuring the store is in exceptional order and that all employees are p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager (P1-1363946-1)

    Store Manager (P1-1363946-1)

    Panda Restaurant GroupShreveport, LA, US
    serp_jobs.job_card.full_time
    Panda Express Store Manager Opportunity.Are you craving a career with an industry leader? Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Manager- Customer Experience Manager Full Time

    Retail Manager- Customer Experience Manager Full Time

    MichaelsBossier City, LA, US
    serp_jobs.job_card.full_time
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    WalgreensShreveport, LA, US
    serp_jobs.job_card.full_time
    Manages the operation of a Walgreen store.Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team mem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    Under ArmourBossier City, LA, US
    serp_jobs.job_card.full_time
    At Under Armour, we are committed to empowering those who strive for more.Our valuesAct Sustainably, Celebrate the Wins, Fight on Together, Love Athletes, and Stand for Equalityserve as both a road...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    Murphy USABossier City, LA, US
    serp_jobs.job_card.full_time
    As one of the largest national gasoline and convenience retailers with more than 1,700 stores in 27 states, we know that without our committed team, we are simply another retailer.As a Murphy USA S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days