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Medical Scheduler
Medical SchedulerUSA Jobs • Palo Alto, CA, US
Medical Scheduler

Medical Scheduler

USA Jobs • Palo Alto, CA, US
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Medical Scheduler

We are seeking a detail-oriented and customer-focused Medical Scheduler to join our outpatient clinic team. This role is essential in ensuring timely and accurate scheduling of patient appointments, coordinating with clinical staff, and maintaining a smooth patient experience. The ideal candidate will be organized, proactive, and able to thrive in a fast-paced healthcare environment.

Key Responsibilities

  • Schedule patient appointments across multiple departments including nursing, imaging, and specialty services
  • Verify insurance coverage and obtain necessary authorizations prior to appointments
  • Communicate effectively with patients, physicians, nurses, and administrative staff
  • Manage appointment changes, cancellations, and follow-ups
  • Maintain accurate records in the scheduling system and ensure compliance with clinic protocols
  • Respond to patient inquiries via phone, email, and in-person with professionalism and empathy
  • Collaborate with transport services (e.g., EMTs, ambulance teams) when needed for patient coordination
  • Monitor daily schedules to identify and resolve conflicts or gaps

Qualifications

  • High school diploma or equivalent required; associate degree or medical office training preferred
  • 1-2 years of experience in a healthcare or medical scheduling role
  • Proficiency in Microsoft Office and electronic health record (EHR) systems
  • Strong understanding of health insurance processes and terminology
  • Excellent communication and interpersonal skills
  • Ability to multitask and remain calm under pressure
  • Team-oriented with a commitment to patient care and confidentiality
  • Preferred Skills

  • Experience with patient registration and scheduling software
  • Familiarity with outpatient clinic operations
  • Bilingual abilities are a plus
  • Pay and Benefits

    The pay range for this position is $31.00 - $34.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

  • Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off / Leave (PTO, Vacation or Sick Leave)
  • Workplace Type

    This is a fully remote position.

    Application Deadline

    This position is anticipated to close on Oct 27, 2025.

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    Medical Scheduler • Palo Alto, CA, US