Full Time Assistant Store Manager (Store 0298)

Full Time Assistant Store Manager (Store 0298)

Join to apply for the Full Time Assistant Store Manager (Store 0298) role at GameStop.

At GameStop, we are committed to providing exceptional service and delivering the latest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Provide best-in-class guest service : promptly greet guests; respond to guest questions / concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases / return transactions using Point-of-Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner.
• Promote GameStop's guest benefits, such as new title reservations, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company / store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
• Provide timely recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into the HR system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; ensure associates know all job aspects, including policies, inventory control, loss prevention, scam awareness, safety, financial protocol, and ethical responsibilities.
• Schedule store associates ensuring adherence to scheduling guidelines; supervise staffing to achieve optimum guest service and maintain high standards of guest service.
• Approve payroll, manage paid time off, and verify correct payment of time worked.
• Maintain store cleanliness, organization, and merchandising per company guidelines; ensure store fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through inventory control and loss prevention practices; visually inspect packages at closing or end of shift as appropriate; communicate concerns to the Store Manager.
• Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, stock / restock merchandise, and ensure products are represented, organized, and alphabetized on the sales floor.
• Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits per guidelines.
• Verify shipments for discrepancies, conduct inventories, and communicate discrepancies to the Store Manager / District Manager.
• Process defectives / recalls and stock pulls promptly; ensure boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; address potentially hazardous situations; report injuries per company guidelines.
• Assist in maintaining store records / files and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Open and close procedures compliance.

Qualifications

Key Job Skills And Abilities

Job descriptions are subject to change at any time based on business conditions / needs, including changes to the essential job duties, qualifications, and / or key job skills and abilities consistent with the position's purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Certain state-specific exceptions may apply.

Pay

$16.76 - $20.76

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr