Client Services Coordinator for IT Company

Job Description

Job Description

Salary :

Integrity IT Solutions is searching for a Client Service Coordinator to join our team.

About Us

Integrity IT Solutions is avalues-based IT Support company. Located in Union Station Kansas City, we support small-medium size companies throughout the region for all their technology needs.

A deep commitment to our core values, our clients, and each other is what sets Integrity IT Solutions apart from most organizations. Our values set a high bar that brings unity through commitment. We're easy-going. We take our responsibility seriously and work hard, but we laugh, joke, and enjoy being together.

About You

You are Humble. You are Hungry. You are Smart.

You are selfless and love to help others. You learn quickly, enjoy tackling new challenges, and love a fast-paced environment. You can effectively multitask, youre personable, you have empathy for our clients pain points, youre a great communicator, new challenges dont scare you, you are a self-starter, and you are always looking for new ways to improve workflow. Most importantly, you share our core values :

• Uncompromising Integrity
• Selfless Service
• And a Desire to Help Others

About The Role

The Client Services Coordinatoracts as a main point of account level contact for clients, responsible for building strong client relationships, driving satisfaction, and ensuring client expectations are met.Key duties include managing existing accounts, identifying upsell / cross-sell opportunities, handling renewals, tracking performance metrics, resolving issues, and collaborating with internal teams to deliver comprehensive managed IT and cybersecurity services.

Key Responsibilities

Account Growth : Proactively identify opportunities to expand services and solutions to existing clients, focusing on upselling and cross-selling additional managed IT and cybersecurity services.

Contract Management : Oversee contract renewals, track expiration dates, and implement strategies to reduce churn, ensuring seamless renewals.

Issue Resolution : Act as the main point of escalation for client issues and collaborate with internal teams to troubleshoot and resolve problems effectively.

Reporting & Presentation : Prepare and present client reports and presentations to showcase the value of the Integritys services and track key metrics.

Collaboration : Work closely with internal teams, such as technical support, sales, and operations, to ensure client needs are met and services are executed seamlessly.

Key Skills & Qualifications