Technology Service Lead

United in Performance. Inspired by Innovation.

Location :

Tucson, AZ / Can be based anywhere in AZ

Work Type :

Onsite, 75% travel to customer sites, 10-12 hours day shifts

Sponsorship & Relocation :

This opportunity is NOT approved for Visa sponsorship and only candidates who currently have the right to work in the United States of America will be considered.

This opportunity DOES provide relocation for exceptional candidates looking to relocate to Tucson, AZ.

Mission :

As the Technology Service Lead, you will help execute the Service Marketing plan and strategy through your interactions with the Technology & Automation group. This role will focus on daily service operations / coordination of Technology & Automation Specialists while developing technical competency within the group. Additionally, you will have the pivotal role as the senior technology technical advisor to the group, providing additional focus on escalated customer issue resolution throughout region. This role requires a high level of specialized expertise and skill, with an unwavering commitment to maintaining rigorous standards of quality and precision.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. Noise protection is required in this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This position is occasionally exposed to high, precarious places, toxic or caustic chemicals and the risk of electrical shock and is considered Safety Sensitive.

Responsibilities :

• Provide senior technical troubleshooting support for technology, automation, and RCS for Epiroc technicians and Customers, both remotely and on-site. It may require creating customized solutions to address customer-specific issues
• Responsible for direction and coordination of technology & automation operations and projects for the region. This includes scheduling work, forecasting routine maintenance, and product improvements / updates to best support generating profitable service revenues.
• Work in partnership with Product Companies for the development of new and existing technology.
• Participate in technology forums related to Epiroc ADS, URE, and SED machines
• Communicate service activities and opportunities to the Customer and Service Manager through detailed reports, forms, email, and telephone communication.
• Always maintain a courteous and professional demeanor and communication with customers and internal staff.

Requirements :

Life at Epiroc :

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, 'Dare to Think New.' With innovative technology, we develop and produce innovative drill rigs, rock excavation and construction tools. The company was founded in Stockholm, Sweden and has passionate people supporting and collaborating with customers in more than 150 countries.

Employment at Epiroc Drilling Solutions LLC is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc Drilling Solutions LLC is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Note : This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

United. Inspired.Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at

www.epiroc.com

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