Patient Experience Consultant

Patient Experience Consultant

Patient experience (PE) is established through customers' perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital / entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. This position reports to the MHS Patient Experience Director.

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned :

• TIME magazine Best Companies for Future Leaders, 2025
• Great Place to Work Certified, 2025
• Glassdoor Best Places to Work, 2025
• PressGaney HX Pinnacle of Excellence Award, 2024
• PressGaney HX Guardian of Excellence Award, 2024
• PressGaney HX Health System of the Year, 2024