Reinstatement Specialist

What's Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That's Nice, But What's the Job?

This position involves all processes related to the reinstatement or redemption of the vehicle post repossession. Specialists will assist customers by providing options available to reinstate / redeem the vehicle and helping the customer get back on the path to ownership.

In long, you will :

• Handle high volume of inbound calls that provide reinstatement / redemption offers to our customers based on defined business criteria and state requirements
• Negotiate payments and offer tools to support the reinstatement of customers based on defined business criteria
• Perform high volume of outbound calls to establish contact with customers to discuss their intentions on reinstatement, redemption, or retrieving personal property
• Assist customers with concerns / complaints during repossession process by actively listening and assessing details to provide resolutions
• Communicate with recovery vendors and auctions to verify personal property and vehicle release details
• Process and submit personal property / vehicle release paperwork to recovery vendor or auction in a timely manner
• Monitor payment correction process to ensure compliant allocation of funds to customer accounts
• Support the Reverse Charge Off process from end to end by obtaining proper approvals, submitting requests through internal ticketing system, emailing requests to reinstate ancillary products, and submitting requests to correct Credit Bureau Inquiries Department
• Perform other related duties as assigned

So What Kind of Folks Are We Looking for?

The Specifics.

Physical Requirements : T he physical demands for this job

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

So What About the Perks? Perks matter

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this : 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards : Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!