Regulatory Compliance Specialist II

Job Description

Job Description

Are you someone passionate about working with community-based organizations and creating programs that make a meaningful impact in the lives of others? We’re searching for a talented and organized professional to oversee the implementation and management of programs aimed at assisting individuals and families facing economic challenges. This role combines program management, collaboration with community organizations, and regulatory compliance to deliver critical services to those in need.

What You’ll Do :

• Program Leadership :  Direct all aspects of utility-focused customer assistance initiatives, including planning, execution, and communication, while ensuring compliance with regulatory requirements.
• Community Partnership :  Act as the primary point of contact with community-based organizations, managing contracts and providing training to caseworkers to ensure successful delivery of services.
• Performance & Budget Management :  Oversee budget allocation and program goals, monitor resources, and ensure expenditures and productivity align with organizational and regulatory objectives.
• Training Coordination :  Provide training to internal staff, contractors, and caseworkers involved in program delivery, ensuring they are equipped with necessary skills and knowledge.
• Process Improvement :  Collaborate across departments to identify opportunities for operational improvements and implement technological solutions that enhance program delivery and reporting.
• Marketing & Outreach :  Design and execute marketing initiatives to raise awareness of programs and services among target audiences.
• Data Compliance :  Manage and report program progress both internally and externally, adhering to regulatory requirements and organizational standards.
• Bachelor’s degree or equivalent experience (7 years) in customer service, energy-related product management, or human service programs.
• At least 5 years of experience working with energy efficiency providers, electric utility companies, or community-based organizations.
• Strong communication, time management, and organizational skills to effectively direct workload and manage priorities.
• Proven experience training teams and managing budgets.
• Proficiency in Microsoft Office Suite, particularly Word and Excel.
• Bilingual skills are highly desirable.

If building strong community relationships and managing impactful programs excites you, this opportunity provides you the chance to use your skills to make a difference every day. Be part of a team committed to creating a better future for underserved communities!