Sales Associate (Ojo Caliente)

Retail Associate Position

Our Spa Resorts in New Mexico offer a unique blend of luxury and tranquility. At Ojo Caliente Mineral Springs Resort & Spa, you can enjoy the healing waters that have attracted spa enthusiasts since 1868. Tucked away in a high-desert hideout surrounded by orange cliffs, our spa days include relaxing in mineral pools and experiencing our upgraded Historic Bath House with a new salt sauna and eucalyptus steam room. As an employee, you get free soaking (Monday Thursday) with a guest and can also enjoy discounted spa treatments.

Ojo Caliente Mineral Springs Resort & Spa proudly earns the distinction of being ranked the #19 Best Destination Spa in the U.S. in the prestigious 2022 Conde Nast Traveler Worlds Best Awards. Additionally, Ojo Caliente is recognized among the 15 Best Destination Spas in the U.S. for 2022.

The Retail Associate greets customers on arrival and assists the customers with any questions they have about the purchase they want to make. The Retail Associate helps the customers with returns, refunds, and resolves common complaints. The Retail Associate creates an engaging shopping experience for customers while interacting in a real and authentic way. The Retail Associate works as a team player by assisting the Retail Manager or designee with daily tasks.

The incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values; Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect and Teamwork.

Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs . Ojo Caliente Mineral Springs Resort & Spa awaits your expertise and passion.

Essential Job Functions / Responsibilities :

• Initiates conversation and interacts with the customers in an authentic, and personalized way.
• Assists customers with purchase decisions by consulting with customers to understand their needs and preferences related to merchandise, answers questions, shares advice, product knowledge and personal experiences to engage with customers.
• Contributes to the team by being positive, respectful, and helpful to others through actively participating in meetings, Retail and Gift Shop projects and brand focuses.
• Retrieves merchandise from sales floor, stock room, or other inventory locations.
• Performs ongoing inventory counts and reconciliation activities at the direction of the supervisor and / or retail manager.
• Maintains and contributes to an orderly and clean stock room. Arranges products as needed to create efficiency and helps to maintain stock room for Spa as needed.
• Collects payment using the store point of sale system.
• Processes returns and exchanges.
• Maintains Retail managers visual and display standards and ensures the selling floor is well-stocked.
• Takes initiative in development of job skills and knowledge to drive store sales and achieve operational results.
• Assists in the completion of daily projects and checklists while keeping the focus on the customer experience through good time management.
• Demonstrates awareness and adheres to loss prevention, inventory control, safety standards, and all other company policies and procedures.
• Fulfills daily website orders, maintains online inventory stock levels, updates online product information, and assists with online customer service as needed.
• Demonstrates extensive knowledge of all products sold, and effectively communicates product knowledge and selling points to customers, as well as staff.
• Assists Spa team with customer service and guest check-in as needed.

Ojo Spa Resorts Discounts and Perks :

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa :

Ojo Santa Fe : Gym, Puppy Patch, Chicken Chat

Ojo Caliente : Yoga Workshops (if space available)

Ojo Caliente Mineral Springs Resort & Spa is conveniently situated near several vibrant locales and scenic spots. Take a look at the distances below to see just how close we are to some popular destinations :

Apply today and become an integral part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resort your next career move!

Requirements

1. High school diploma (or equivalent) preferred.

2. Previous retail and / or customer service experience preferred.

3. On-the-job training provided.

Punctuality and reliability are critical.

4. Excellent verbal communication skills.

5. Excellent active listening skills.

6. Excellent sales and customer service skills.

7. Ability to anticipate customers' needs.

8. Ability to recommend merchandise to customers.

9. Ability to operate or to quickly learn the store's point-of-sale system.

10. Ability to read and interpret documents such as policies, operating and maintenance instructions, and procedure manuals.

11. Ability to lift and / or move up to 40 pounds at a time.

12. Prolonged periods of standing and walking throughout the retail space.

13. Must be available to work weekends and holidays.