Senior Amazon Operations Associate

A company is looking for a Senior Amazon Customer Service and Operations Associate.

Key Responsibilities

Oversee Amazon customer service operations focusing on scalable processes and efficiency improvements

Manage escalated cases and implement strategies for review management and reputation building

Collaborate with cross-functional teams to align customer insights with business strategies and present operational insights to leadership

Required Qualifications

Experience with Amazon Seller Central, Gorgias, Google Suite, or similar platforms

Strong organizational skills with the ability to manage multiple tasks effectively

Experience with review management and case submission processes

Prior experience in e-commerce operations or customer service roles preferred

Proactive, customer-first mindset focused on resolution and positive experiences