Client Services ManagerAtlanta, GA or Remote

Client Services Manager

Impiricus is the first and only AI-powered HCP Engagement Engine. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to cut through the noise and put physician care delivery at the forefront. With our unique frontline access to HCPs, their insights, and clinical expertise, we are committed to providing life science companies with innovative channels and AI technology needed to deliver clear, reliable, and evidence-based resources into the hands of HCPs. Guided by a board of trusted physician advisors, we ensure every message leads to better patient care. Welcome to the future of ethical physician and pharma collaboration!

We are seeking a Manager of Client Services who will be responsible for oversight of multiple campaigns across different pharma companies and therapeutic areas to drive overall success and implementation. You'll act as the day to day client contact along with the Director on the account, managing campaigns from kickoff to completion. He / she will work with the pharma client, agencies, and all stakeholders involved to move the campaign towards launch, making sure we are tracking towards deadlines and completing all necessary steps. You will assist in Medical Legal Regulator review submissions and work with the Director and internal teams to ensure accuracy and timely approvals.

Duties / Responsibilities :

• Serve as day to day point of contact for key pharmaceutical and agency partners
• Attend all client calls, taking notes and sending clear and concise emails summarizing calls and next steps
• Displays understanding and ownership of MLR submission and approvals process, ensuring format matches the manufacturer specific requirements and that deadlines are met and exceeded.
• Keep tabs on and track all necessary steps needed from the client to launch the campaign, as well as setting up status calls when needed.

Internal Account Management :

Experience :

3-5 year's experience in Pharmaceutical Marketing at an agency or similar

Benefits :

Impiricus focuses on taking care of our teammates' professional and personal growth and well-being.

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.