Sr. Case Manager, Immigration Bilingual Spanish

Job Description

Job Description

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Responsibilities

Summary :

Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract.

This position may serve as a team lead in a large ISAP office, a senior level Case Specialist, or an individually operating Case Specialist in a single incumbent government site office.

Primary Duties and Responsibilities :

• Develops, implements, coordinates, reviews and updates case management and service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations.
• Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
• May oversee the day-to-day activities of the Intensive Case Supervision Specialists if acting as a team lead. Maintains log of Intensive Case Supervision Specialists activities.
• Manages program participant violations, including no-shows and repeat violators. Prepares documentation to acquire Department of Homeland (DHS) direction and action if disciplinary measures are necessary.
• Administers Security Plan for a specific office, including daily operations, security contingencies, emergencies and mitigation plans, security of Company and DHS employees, clients and the general public. Performs daily security check of the office area. Ensures that all participant records are kept in locked files to maintain confidentiality. Prepares written reports for DHS as necessary.
• Reviews and approves program participants’ service plans to ensure compliance with state requirements and contractual obligations.
• Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
• Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
• Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
• Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
• Provides ISAP participants with a list of community resources including, but not limited to, transportation, medical, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.
• Supervises ISAP participants while in Company offices.
• Establishes schedules for ISAP participants that include, but are not limited to, recreation, life skills, chores, counseling as needed, group interaction, free time, religious services, visitation, immigration Court appearances, and access to legal services.
• Reviews service plans, conducts risk / needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
• Reports on program violations in a timely manner using established reporting parameters.
• Conducts home visits to verify ISAP participants’ places of residence in compliance with contractual obligations.
• Performs emergency counseling for ISAP participants as needed.
• Conducts monthly audits of a specific office to ensure all program operations comply with the Quality Control Plan and contractual obligations. Prepares corrective action plans as necessary.
• Serves as the point of contact for DHS in the Program Manager’s absence.
• Performs other duties as assigned.

Qualifications

Minimum Requirements :

BI Incorporated

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