Spa Front Desk Concierge Mandara Spa Mohegan Sun

Job Description

Job Description

MANDARA SPA

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.

Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

JOB DESCRIPTION

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered.  Paying special attention to front line guest service excellence standards.

Responsibilities and Duties

• Responsible for front desk reception, assist in the development of the highest service excellence to ensure spa is a market leader.
• Schedule and confirm appointments, greet guests, provide tours, answer phones, offer refreshments to guests.
• Direct client flow at the front desk, check-in & check out guests, perform cash handling duties.
• Participate in the success of spa monthly marketing promotions, promote / sell new spa memberships, be knowledgeable and well versed in all hotel and spa packages.
• Monitor spa using a critical eye and ear to assure standards are met, and troubleshoot to ensure marginal problems are resolved.
• Demonstrate full knowledge of all menu and retail items, to up-sell, cross-sell and pre-sell spa services and products.
• Monitor visual retail displays ensuring items are clean and well stocked.

Qualifications and Skills

Technical or Administrative Knowledge

Required Abilities

Behavioral Competencies

Benefits and Perks  - A competitive benefits package is offered, inquire within for details to :

Powered by JazzHR

RQnV6RNtWI