Customer Service Representative

Job Description

Company Description

Autocase is the first automated Triple Bottom Line Cost Benefit Analysis (TBL-CBA) software. It helps cost-justify smarter, greener, and healthier building and site designs for clients, investors, or the neighboring community. Using TBL-CBA, Autocase quantifies total net present value, return on investment, and project payback for designs. Autocase combines project specifications with industry-validated data to measure the net financial, social, and environmental impacts affecting all stakeholders. For more information, visit www.autocase.com.

Role Description

This is a full-time on-site role for a Customer Service Representative located in White Plains, NY. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, ensuring customer satisfaction, and enhancing customer experience. Day-to-day tasks include providing customer support through various channels, maintaining records of customer interactions, and collaborating with team members to improve service delivery.

Qualifications

• Experience in Customer Service, Customer Support, Customer Satisfaction, and Customer Experience roles
• Strong communication and interpersonal skills
• Ability to handle customer inquiries and complaints effectively
• Proficiency in using customer service software and tools
• Prior experience in a similar role is preferred
• High school diploma or equivalent; a degree in a related field is a plus