E-COM ASSOCIATE- SOTO WAREHOUSE

Job Summary

Rank + Rally Los Angeles is seeking a hard-working, friendly, and energetic person to join our team. The E-Commerce Customer Service Representative's core responsibilities will be providing excellent customer service to Rank+Rally online customers with direct interaction by email and phone. This position reports to the E-Commerce Marketing Specialist.

General Responsibilities

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Ensure all phone, email, and customer service email platform inquiries are answered on a daily basis.
• Submit and follow-up on UPS claims on a weekly basis and ensure customer receives updated information with regards to their orders.
• Provide quality service and e-commerce fulfillment support as needed in a variety of areas including but not limited to picking, packaging, cycle counts, inventory as needed and order fulfillment.
• Responsible for working with e-commerce team on necessary ordering of office / warehouse supplies.
• Processing of returns & exchanges daily to include restocking of product to correct E-commerce locations, communicating with E-Commerce team to ensure product is re-stocked properly online and returned to physical locations.
• Maintain a balance between company policy and customer benefit in decision.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
• Work closely with E-Commerce fulfillment team to ensure orders are fulfilled in a timely fashion. Investigate and find a solution to unfulfilled order on a daily basis.
• Has a complete understanding of all company policies and procedures related to this position as outlined.
• Maintain main office cleanliness and organization.
• Other Duties as Assigned

Competencies, Knowledge, Skills & Abilities

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.