A company is looking for a Customer Success Manager.
Key Responsibilities
Manage client relationships and ensure successful adoption of the software
Lead renewal conversations and develop strategies to enhance client retention
Advocate for client needs and gather feedback to inform product improvements
Required Qualifications
2-4 years of experience in client success or account management roles
Proven success in managing renewals and upsell opportunities
Consultative relationship-building skills with a data-driven approach
Familiarity with CRM and customer engagement tools
Experience in the sports and recreation industry is a plus
Customer Manager • Springfield, Missouri, United States