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Director Lean Site Consultant

Director Lean Site Consultant

Wellstar Health SystemAtlanta, GA, US
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Director, Lean Site Consultant

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful : to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

The Director, Lean Site Consultant is an internal site level Lean leader and subject matter expert, who will provide leadership to the implementation and governance of Wellstar's Lean Program. This role is a Lean subject matter expert, driving site-wide adoption of problem solving and continuous process improvement through facilitation of cross-functional teams towards sustainable, repeatable, and quantifiable results. This role will drive strategic deployment that will enhance patient care, quality and safety, as well as key systems, by building effective customer-focused relationships, and deploying a process improvement strategy utilizing Wellstar's Lean Road Map as the primary strategy. This individual supports the implementation of the site's strategic plan as developed by the site and system executive leadership team in matrixed organization alignment with the Lean Transformation Office (LTO. The role will support Executive Sponsors, Process Owners, Physician and Administrative Leaders, and Front-line staff. The role facilitates leadership to challenge status quo thinking and resolves conflicts within teams to ensure forward progress while breaking down barriers. The Director, Lean Site Consultant provides training and coaching to develop Wellstar employees and leaders across all levels of the site, including the Lean Site Consultants and Facilitators. This role leads the knowledge transfer of Lean philosophy and methodology, including A3 thinking. This role is responsible for influencing change by advocating for excellence. This position is part of a matrixed organizational structure that will report directly to a site executive leader and to the Lean Transformation Office.

Core Responsibilities and Essential Functions :

Management System and Site Strategic Lean Initiatives :

  • Communicate regularly and effectively with executive sponsors, team leaders, process owners, and other stakeholders about team progress toward goal achievement, critical factors and obstacles.
  • Lead and facilitate improvement events and projects of a complex nature with minimal oversight, including assessment, planning, event facilitation and follow-up / sustaining outcomes. Meet quality standards and the production of expected deliverables during all phases of the event and project life cycle.
  • Utilizes strong project management skills for each initiative including : developing clear project A3, proper scoping, timeline management, data collection, and pre-project communication plans. Keeps projects on track and key sponsors informed and engaged. Utilize escalation plans and countermeasures when project timelines or outcomes are at risk.
  • Collect and analyze Lean process data, identifying opportunities, developing solutions, implementing improvements and assist operational management to ensure sustainability.
  • Gather and track the return on investment

Teach, Mentor and Coach Lean Concepts :

  • Act as a change agent to instill process improvement culture throughout the organization.
  • Teach the Lean improvement mindset and concepts for all levels of the site through classroom, workshop and project-based coaching.
  • Mentor and coach leadership teams in establishing and maintaining the strategic focus areas, action plans, dashboards, linked measurement system, and checking process to execute the work.
  • Partner with operations to develop, implement and sustain the WellStar management system model, thus supporting the organizations goal deployment process.
  • Support the development of leader standard work for a linked checking system and a linked learning system that connects organizational priorities to the work at the front lines.

    • Deployment of a Site-Wide Process Improvement Strategy Utilizing Key Lean Resources :

  • Under the direction of the site Quality Lead, deploy and maintain a standardized WellStar Lean Standard Work process improvement methodology.
  • Utilize WellStar standardized checklists, roadmaps, standard work instructions, job aids and other tools to support the adoption of sustainable, repeatable and quantifiable process improvements.
  • Partner with system LTO resources to ensure WellStar Lean Standard Work processes are followed and provide feedback. Elevate concerns as appropriate to validate consistency.

    • Provide Continuity / Connectivity Between System Level Departments and Initiatives :

  • Identify and facilitate cross functional improvement opportunities to leverage resources and learnings across the system. Such opportunities may include (but are not limited to) Quality and Safety, EHR implementation and optimization, Clinical Operations, Medical Staff, PI teams, Magnet designation and Baldrige.
  • Performs other duties as assigned

    • Complies with all WellStar Health System policies, standards of work, and code of conduct.

    Required Minimum Education : Master's Degree in Business, Operations, Engineering, or Healthcare Administration or Sciences

    Required Minimum License(s) and Certification(s) : All certifications are required upon hire unless otherwise stated.

    Additional License(s) and Certification(s) :

  • Lean Certification Required
  • Six-Sigma certification within 1 Year Required
  • PMP Preferred

    • Required Minimum Experience :

  • Minimum 10 years of work experience required
  • Minimum 8 years of experience in a dedicated continuous improvement role utilizing Lean methodology required
  • Minimum 3 years in a direct management role required
  • Minimum 5 years in healthcare setting preferred
  • Proven experience influencing change at the executive level required while delivering results on strategic goals required
  • Lead complex, multi-department / service line initiatives in healthcare organization(s) required
  • Strong model of coaching and mentoring others in the concepts, methodologies, and tools of Lean required

    • Required Minimum Skills :

  • Lean subject matter expertise (examples include : A3 Thinking, Strategy Deployment, VSM, RIE, Visual Management, Daily Huddles, 5S, Lean Management, Coaching and Mentoring, and Training.)
  • Strong demeanor and style to quickly establish credibility throughout any level in the organization.
  • Influence positive and sustainable change, within and across, various site-wide functional areas.
  • Ability to partner with site-wide operational leaders to accumulate, analyze, and concisely present data.
  • Formulate actionable plans that are prioritized most closely around key issues and that align with strategic initiatives.
  • Lean Management System, and Leader Coaching and Development.
  • Well organized, disciplined and persistent. Driven to overcome complex barriers to achieve objectives.
  • Creative problem-solving, and the initiative to lead and effectively manage change.
  • Well versed in Microsoft 365 Products, data analysis, and project management.

    • Join us and discover the support to do more meaningful workand enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

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    Site Director • Atlanta, GA, US