Amusement Manager (Arcade)

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

Duties and Responsibilities :

• Set performance goals with upper management.
• Learn company policies that affect the department / business.
• Monitor progress performance with key trainers and upper management.
• Achieve department sales goals through the efficient execution of company policies.
• Maintain a floor presence of at least 90% of the shift, providing sales and troubleshooting support.
• Control payout ratio by monitoring and auditing payout numbers per company standard, instructing and coaching staff on necessary adjustments.
• Ensure all machine malfunctions / repairs are reported to facilities mechanics, and follow up as needed.
• Conduct till checks, refunds, credit, and ticket adjustments in accordance with company policy.
• Hold weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
• Complete all amusement reports and audits as assigned by the corporate office in a timely manner.
• Create department schedules, task assignments, and issue breaks / lunches.
• Conduct and monitor department inventory, submitting reports on a weekly and monthly basis.
• Train, coach, and issue disciplinary actions for department staff.
• Place monthly product orders for store supplies, crane plush, and redemption prizes.
• Open / close store and department following company guidelines.
• Cross-train and maintain a basic understanding of all store departments.
• Assist guests at POS and game floor, resolving customer complaints and escalations.

Qualifications :

Work Environment :

Physical Demands :