Customer Service Associate (Seasonal Temporary)

Job Description

ABOUT THE JOB

Ready to join a fun, growing athleisure brand? GOAT USA is seeking a friendly and dedicated in-person Customer Service Associate ( Seasonal Temporary) to provide exceptional support to our customers across multiple channels during the business holiday season. You’ll work closely with the GOAT USA team and report directly to the Customer Experience Manager, ensuring every customer has a positive and memorable interaction with our brand. This seasonal temporary role will be run through our peak holiday season and will conclude on January 31st, 2026.

Job Title

Customer Service Associate (Seasonal – Temporary)

Job Purpose

The Customer Service Associate serves as the first point of contact for GOAT USA customers, ensuring every interaction is positive and professional. This role is responsible for addressing and resolving customer issues (whether large or small), across phone, email, social media, and live chat . Beyond resolving problems, the Customer Service Associate strives to deliver exceptional, above-and-beyond service that fosters loyalty and encourages customers to return.

Job Duties and Responsibilities

• Reply to all email inquiries in a timely manner
• Reply to all social media direct message inquiries in a timely manner
• Navigate internal systems in order to make adjustments and changes to orders when necessary.
• Facilitate defective product replacements
• Facilitate live event exchanges (handled manually for cash purchases without receipt)
• Coordinate fundraising donations
• Reach out to customers to S.W.A.T. (sell what's available today) in the instance that an ordered product is out of stock
• Cancel / Reship GOAT USA Sticker Subscriptions
• Processing returns
• Assist customers on facilitating a return or exchange
• Provide order status updates upon request
• Provide promo codes / refund shipping for inconveniences
• Utilize strong decision-making skills to resolve out-of-the-box issues
• Utilize strong communication skills to resolve issues with unhappy customers

Requirements :

This position is full-time, Monday through Friday, 9 : 00 a.m.–5 : 30 p.m. in person at our Plainview, NY office, with additional evening and weekend shifts working from home on a rotating basis (typically 2–3 weekday nights and one weekend day per week). The role will conclude on January 31, 2026.

ABOUT US

GOAT USA, founded on Long Island in 2016, is a dynamic athleisure fashion brand known for delivering high-quality products and a customer-first experience. Our brand embodies the aspirational motto, “Ordinary People Do Extraordinary Things,” represented by our iconic logo, Chuck the GOAT. We inspire everyone to be the GOAT!

Our growth is fueled by strong connections, whether through live event pop-ups across the country, our e-commerce website, brick-and-mortar stores, or partnerships with leading retailers in the industry. With a team of over 150 employees (and growing), GOAT USA fosters a culture of innovation, collaboration, and camaraderie, making it an exciting place to work and grow.

Please visit our Instagram at @goatusa and our website, www.goatusa.com for a better understanding of the brand, product line, and founder’s story.

Life at GOAT USA

Life at GOAT USA is dynamic, fun, and welcoming, where every team member contributes to our energetic and collaborative culture. We believe in celebrating our team with perks like free lunch once a week, complementary drinks and snacks, and generous discounts on all GOAT USA products. Join us and be part of a company that values passion, creativity, and community!

Equal Employment Opportunity Statement

GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.