Associate Claims Support-Call Center

Job Description

The General, a subsidiary of Sentry Insurance, is seeking a detail-oriented and customer-focused professional to join our team. In this role, you will serve as a key point of contact in our call center, delivering prompt and professional support to customers and internal teams by efficiently handling incoming questions and assisting with the accurate processing of Claims. Your strong organizational skills and commitment to service excellence will contribute directly to the success of our Claims operations.

This role will be staffed in our Nashville, TN office.

What You'll Do

Our Associate Claims Support team supports,

Process incoming claims mail including sort, prep, scan, and index mail. Processes claims services including file distribution, issuing claim payments and entering documentation into the claims system.

Adhere to claims requirements including corporate claim standards, company claim bulletins, code of ethics and Unfair Claim Practice Acts.

Respond to incoming calls via the claims support phone line including : taking around 110 calls per day, routing callers to the appropriate party; answering questions and performing other administrative tasks to assist the caller. Updates information within the claim system.

Verify claim payments to financial institutions.

Serve as a liaison for the Claims Department.

Provides other support for claims activities as needed.

What it Takes

Demonstrated experience providing customer-driven solutions, support, or service.

Basic knowledge of claims support policies and procedures

Solid knowledge and demonstrated proficiency in various PC software applications.

Keyboarding / typing ability at 35 wpm.

Ability to speak with bilingual customers is beneficial

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.

As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.

401(K) plan with a dollar-for-dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future.

Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.

Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.

Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

Well-being and Employee Assistance programs.

Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since.

Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Shea Supa

Talent Acquisition Specialist

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.