Sr Service Engineer (Remote)

Job Description

Job Description

Description :

Senior Service Engineer (Remote) at CLX Engineering is responsible for providing outstanding service to our customers. This role, which is salaried and exempt, demands strong to excellent technical troubleshooting abilities, as well as leadership, project management, and customer relationship skills. Reporting directly to the Director, Project Management, this position also involves extensive collaboration with the Sr. Program Manager. The incumbent must be capable of making independent decisions and taking decisive actions, in addition to fulfilling various technical duties.

Our Sr Service Technician will spend time working in the office and remotely from home. Candidates will work night and / or early morning shifts (e.g. 5 : 00 PM – 1 : 00 AM or 12 : 00 AM – 8 : 00 AM) including weekends and holidays for a full 365 day support. For high priority incidents or coverage needs, hours may occasionally be adjusted. A candidate’s home office environment must support reliable, secure internet connection and professional communication setup.

The position may require occasional travel to other sites.

Key Responsibilities :

• Lead and direct junior team members, providing guidance and support as needed.
• Cultivate and maintain strong relationships with both external clients and internal teams.
• Utilize extensive knowledge of control systems to troubleshoot issues and perform basic PLC programming independently.
• Read electrical schematics, produce electrical prints, and create control panel designs with efficiency and precision.
• Drive efficiency by providing and executing innovative ideas for control system improvement.
• Ensure safety practices are always adhered to, including the use of appropriate PPE and awareness of situational dangers.
• Utilize a range of hand and powered tools, as well as electrical testing devices, proficiently.
• Demonstrate competence in using common computer software, as well as professional software such as AutoCAD and PLC programming software for troubleshooting.
• Provide remote technical troubleshooting and issue resolution for PLC-controlled automated systems using tools such as VNC, VPN, and remote HMI / SCADA access.
• Interface with client stakeholders (engineers, technicians, operations staff) via phone, video call, and email to diagnose and resolve system faults quickly and effectively.
• Interpret and redline existing AutoCAD Electrical schematics and wiring diagrams for troubleshooting and documentation purposes.
• Make authorized PLC code changes within defined standards and architecture (Allen Bradley and Siemens platforms).
• Maintain detailed and clear service documentation, including logs of actions taken, system status, and recommendations for follow-up work.
• Draft or edit standard work instructions and process documentation based on observed issues, system reviews, and troubleshooting history.
• Review technical drawings and documentation during non-call time to ensure system accuracy and readiness for future support needs.
• Escalate unresolved or systemic issues to engineering or development teams as needed.
• Other responsibilities may be assigned based on business needs.

Requirements :

Required Skills & Qualifications :

Education and Experience :

Technical Skills :

Soft Skills :