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Desktop Support Specialist
Desktop Support SpecialistKelly Science, Engineering, Technology & Telecom • Logan, UT, US
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Desktop Support Specialist

Desktop Support Specialist

Kelly Science, Engineering, Technology & Telecom • Logan, UT, US
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Job information

Title : IT Specialist - Technical Support

Location : Logan, UT 84321

Duration : 12 months

W2 Contract (No C2C)

Pay rate : $28 - $32 per hour

Onsite : 100% onsite at 965 W 1800 S, Logan, UT 84321. There will be occasional travel between this and our other office location in Logan, approximately 8 miles apart. But this role's desk is at the 965 W address.

The regular shift for this position is 7 : 00 am to 3 : 30 or 4 : 00 pm, depending on whether the individual wishes to take a 30-minute or 60-minute lunch. There will be occasional need to work outside these hours (arrival as early as 6 : 00 am, plus some weekend work), but the schedule will be adjusted as needed to keep within 40 hours.

Top qualifications

  • Experience managing Windows computers in a large environment
  • General knowledge and exposure to network technologies and concepts (DHCP, VLANs, Firewalls, etc)
  • Experience with ticket-driven workflows, including proper and thorough ticket documentation
  • A proactive, problem-solving attitude
  • An attitude of continuous improvement
  • A customer-service oriented approach

Responsibilities

  • The Desktop Support role is responsible for providing courteous technical support to employees.
  • Follow established procedures to independently manage tickets providing desktop support for internal staff working locally and remotely in home offices.
  • Provide quality customer service for employees including occasional help for leadership team. On-site support at Logan office.
  • Build, configure, and maintain laptop and desktop PCs as well as support printers, desk / soft phones, and mobile devices.
  • Setup company new hires including equipment, accounts, and provide IT orientation.
  • Refresh employee PCs when they reach end of lifecycle.
  • Support for MS Apps : Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive.
  • Access Management using Active Directory and other account administration tools.
  • Audio / Video support for video conferencing, TVs and projectors.
  • Participate in IT projects.
  • Additional IT-related work as required.

    • Education and / or work experience requirements

  • Minimum 1 year supporting Microsoft environment : Active Directory, Win11, MS Apps inc. Outlook, etc.
  • Customer service orientation with good communication skills. Windows 11 knowledge.
  • Installing, configuring, and troubleshooting MS Apps (including Outlook).

    • Preferred experience

  • Active Directory object management including domain joined PCs and Shared Folder permissions.
  • Preferred Certifications : MS 365 Certified : Modern Desktop Administrator Associate; Dell.

    • Additional requirements

  • Standing or sitting for long periods of time may be necessary.
  • IT employees occasionally must lift up to 50 pounds.

    • Important information : To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com

    Seniority level : Associate

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    Desktop Support Specialist • Logan, UT, US