Automation / Field Service Engineer, Rochester, New York

Overview

Automation Service Engineers are responsible for providing technical expertise and owning the success of the relationship with an assigned set of customers to achieve the goals identified by the customer and BD. The position includes on-site support for BD Lab Automation customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.

Responsibilities

• Onsite support for install and service of sophisticated diagnostic laboratory automation instrumentation with minimal direct supervision. Responds to emergency customer requests via dispatch and completes work in accordance with ISO and GMP standards.
• Apply problem-solving and analytical skills to diagnose hardware / software issues, implement corrective actions, and complete system repairs.
• Upgrade systems to enable compatible software on all computers.
• Work independently diagnosing and solving issues using schematics, diagrams, service manuals, and other technical documentation.
• Contribute to the maintenance and implementation of service documentation, providing feedback to improve documentation efficiency in the lab automation field service organization.
• Complete service documentation as required, or as requested by other business functions, in accordance with GMP requirements.
• Report and detail all customer complaints in appropriate systems of record for resolution and investigation.
• Manage trunk stock inventory within limits established by the Recommended Spare Parts Inventory list.
• Maintain calibrated test equipment and tools in good working condition and track calibration dates.
• Provide on-call support per published schedules or on short notice as required to support business needs.
• Work shift : 10 AM – 7 PM.

Qualifications

Physical Requirements

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions, encourages you to bring your authentic self to work, and supports ongoing learning and growth. We aim to help you do your best work and contribute to transforming health care.

Equal Opportunity

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic status, sexual orientation, gender identity or expression, genetics, disability, or veteran status, and other legally-protected characteristics.

For more information about BD and our commitments, visit our Careers site.

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