Application Support Analyst

A company is looking for an Application Support Analyst (third shift / remote).

Key Responsibilities

Provide first-tier support to application and engineering teams, serving as a primary point of contact for technical issues

Perform system monitoring and maintenance to ensure stability and optimal performance

Manage and resolve user support interactions in a professional and timely manner

Required Qualifications

Education : Associate's Degree or equivalent IT experience

Experience or familiarity with Helpdesk procedures, Cyberark, SharePoint, MS Outlook, and Service Now

Demonstrated customer satisfaction personality with initiative and self-motivation

Proven ability to work on multiple assignments and manage issues under tight deadlines

Prior experience in a Help Desk, Application Support, or Enterprise IT Support role is preferred