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Technical Support Engineer UX, 36324969

Technical Support Engineer UX, 36324969

Cypress HCMOrlando, FL, US
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Job Description

Job Description

Technical Support Engineer – UX, 36324969

What you get to do in this role :

We are looking for an experienced engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.

The position requires working a shift from 8am-5pm PST and may be asked at times to work outside normal business hours (evening / weekend shifts, holidays) and be flexible to schedule changes. Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy generous earning potential and the chance to expand their role in the company as we grow.

This position also requires passing a ServiceNow background screening called USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal / misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Hiring Manager Notes :

What are the top skill sets needed to be successful in this role?

  • Java, JavaScript
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Strong personal commitment to quality and customer service

What will the interview process look like?

  • First round - 1 hour panel interview with 2 managers - hiring manager and one additional manager (non-technical questions)
  • Final round - 1 hour panel interview with 2-3 engineers (technical questions)

    • Note : This position requires an onsite presence weekly on Wednesday and Thursday

    Skills :

  • To be successful in this role, we need someone who has :
  • Highly experienced in their ability to troubleshoot difficult technical issues with ease
  • Strong object-oriented programming skills in Java / JavaScript
  • Experience working with dynamic HTML components : AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
  • Working knowledge of the components in a web applications stack
  • Experience with relational databases such as MySQL
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Strong personal commitment to quality and customer service
  • Ability to work with high-value customer administrators and developers
  • Understanding of basic networking and system administration.
  • We value a work-life balance while also collaborating through consistent presence in the office

    • Nice to Haves :

  • Working knowledge of ServiceNow Platform
  • Fundamental understanding of Linux and / or UNIX knowledge
  • A fundamental understanding of IT service management and the ITIL business process
  • Web Services (consuming or providing) (SOAP, REST)
  • Data Extraction Technologies (e.g. JDBC, ODBC)
  • Any bi-directional, automated integration between two systems
  • Understanding of remote administration via SSH, SNMP, WMI, PowerShell.
  • Strong Familiarity with Eclipse IDE
  • A fundamental understanding of ITSM, ITIL, and / or CMDB
  • Strong Experience with relational databases (e.g. MySQL, Oracle)

    • Pay Rate Range :

  • $30-35.71 / hr.
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