Application Support Analyst Jr

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

The Application Support Analyst's role is responsible for resolving system issues related to multiple applications. The position requires that the individual insurance business, accounting, or technical IT knowledge. Must be able to communicate and understand issues related to end user applications and insurance workflows.

Responsibilities :

• Manage incoming tickets related to business applications; prioritize and troubleshoot system problems and issues; maintain help desk knowledge base and deliver end-user satisfaction by providing excellent customer service.
• Partner with a team of geographically distributed developers, business leaders, and functional users on multiple initiatives.
• Build and maintain positive working relationships with team members, internal customers, and external vendors.
• Assist in system upgrades, installations, and testing of the applications in collaboration with vendors and implementation partners.
• Provide support for critical situations (in conjunction with senior personnel).
• Ensure environments (Dev, Test, Training) are setup correctly, are ready for team access per schedule, and are administered efficiently throughout the project phases.
• Ensure compliance with IT policies and procedures; support internal / external audits.
• Prepare a variety of written materials (detailed remediation steps, notices, reminders, technical standards, security policies, etc.) for the purpose of documenting activities, providing written reference and / or conveying information.
• See that all reported issues are resolved quickly and efficiently
• Stay up to date on security risks and ensure corporate security
• Perform other duties as assigned

Knowledge, Skills and Abilities :

Preferred Skills :

Below is the pay range of this position for considered candidates based on qualifications and experience.

Pay Range

$25 - $25 USD

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Does the pay rate of $25 / hr match your expectations?

Do you have a minimum of 1-3 years of related experience for this role?

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