Quality Manager

Overview

Description of the role : Job Description – Quality Manager in the Quality Control department. Reports to : Director of Quality. Summary : The Quality Manager is responsible for the Quality Systems and Inspection at GCM.

Job Responsibilities

• Develop company strategy to ensure product quality is acceptable with appropriate and demonstrable data
• ISO9001 : 2008, ISO13485 : 2003 and ITAR certification and compliance
• Guide company in additional strategic certifications
• Internal Audit Schedule
• Coordinate and present Management Review Meetings in accordance with ISO requirements
• Ensure review and timely action with customer issues, complaints, or rejects
• Effective and timely communication with all departments with regard to product quality and customer standards
• Communicate and track Customer Requirements
• All customer compliance for quality reporting, certifications, and capability analysis
• All customer audits
• Document IQ, OQ, PQ for all equipment and "critical processes"
• Optimization of customer satisfaction through improved operations
• Target 100% customer lot acceptance and 100% on-time delivery
• Implementation of productivity and quality metrics to minimize costs and enhance efficiency
• Effective planning and layout of workflow, equipment, and operations
• Recruiting, hiring, coaching, and developing staff
• Job descriptions, goals and objectives, one on one and team communications, etc.
• Developing and optimizing efficiency of workforce (direct labor as a percentage of sales)
• Budget and contingency planning
• Ensures adherence to annual budgets
• Safety and OSHA compliance in your department
• Improvement of quality by researching best practices and identifying new technology, skills, and processes
• 5S, DMAIC process, Kaizen, etc.
• Support and enhance sales process
• Recruit, train, supervise, and evaluate department staff
• Internal Auditor for ISO9001 : 2008. ISO13485 : 2003
• Must be a team player as measured by his / her peers
• Performs other related duties assigned

Qualifications and Skills

REQUIRED

DESIRED

Physical Requirements

Sitting / Standing / Walking

Speaking / Hearing

Vision

Working conditions are normal for a manufacturing / office environment. Work may require occasional weekend and / or evening work

Qualifications and Skills (Continued)

REQUIRED

REQUIRED

DESIRED

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