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Warranty Administrator
Warranty AdministratorMaster's Transportation • Kansas City, Missouri, United States
Warranty Administrator

Warranty Administrator

Master's Transportation • Kansas City, Missouri, United States
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Why Work Here?

Great culture, pay, benefits, and investment in your training and development.

With Master's Transportation, you can be part of a fast-growing, innovative company. Our new company headquarters located on 40 acres in Kansas City, MO, features a state-of-the-art, climate-controlled facility. The Master's leadership team values our people and supports their growth and positive employee experience. For people looking to contribute, build on their skills, and work together for shared success, it's an exciting time to join the company!

Benefits :

  • Generous Paid Leave and 12 Paid Holidays.
  • Competitive health insurance, dental, vision, company-paid life insurance, and short / long- term disability benefits.
  • 401(k) with company match.
  • Flexible Spending and Health Savings Accounts.
  • Discounts for travel, entertainment and more.
  • Investment in Employee Development

Classification : Non-Exempt

Reports To : Director of Maintenance

Position Type :  Full Time

Work Schedule : M-F 8 : 00 AM – 5 : 00 PM

Work Location : Headquarters, Kansas City, MO

Job Summary : The Warranty Administrator at Master’s Transportation will be responsible for managing the warranty claims processes, vendor interactions, and ensuring compliance with warranty policies. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with over twenty different OEMs and suppliers, to optimize warranty operations. The role is required to provide positive and professional service to internal and external clients, while managing multiple priorities with a sense of purpose.

Essential Functions :

  • Work with leadership to establish and implement warranty policies and procedures to maintain consistency and efficiency
  • Oversee daily warranty operations, including filing and tracking claims with vendors and OEMs
  • Analyze warranty data to assess claim validity, accuracy, and trends
  • Inspect defective products and gather relevant documentation to support warranty claims
  • Maintain and monitor warranty databases for precise recordkeeping and reporting
  • Serve as a liaison with vendors, suppliers, and manufacturers to facilitate warranty claims resolution
  • Develop strategies to improve warranty processing efficiency and reduce turnaround times
  • Conduct internal audits to ensure compliance with company warranty policies and OEM guidelines
  • Train and mentor service advisers on warranty submission procedures and best practices
  • Submit annual labor rate increase requests to OEMs based on training requirements and industry benchmarks
  • Stay updated on warranty regulations, industry innovations, and emerging best practices
  • Additional duties to be assigned by the Vice President of Maintenance
  • Competencies :

  • Highly organized.
  • Proficiency in the use of a computer and standard office software.
  • Positive and professional communication and customer service skills.
  • Solution oriented with strong analytical skills.
  • Ability to manage multiple competing priorities.
  • Attention to detail with high-level of accuracy.
  • Sense of urgency.
  • Supervisory Responsibilities : None

    Work Environment :

    In office, in-person, and in automotive service shops as needed

    Physical Demands :

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

    Required Education / Experience / Certifications :

  • High School Diploma.
  • 1-2 years of experience in vehicle service or parts role.
  • Customer service experience.
  • Strong understanding of automotive parts and service.
  • Preferred Education / Experience / Certifications :

  • Automotive parts or service certifications.
  • Associates degree or professional certifications.
  • CDL with passenger endorsement.
  • 3-4 years of work experience in an automotive service or parts role.
  • Travel Requirements :

    None

    Other Duties :

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

    AAP / EEO Statement :

    Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

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    Warranty Administrator • Kansas City, Missouri, United States

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