Service Alarm Technician

Securitas Technology Corporations is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.

STC offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

The Service Technician is responsible for servicing and / or installation of all required systems including PLC, Video, Intercom, Access, Duress, I / O Devices, Computers, and various other electronic products. The incumbent will solely work in Jails, Detention Centers, Prisons, Juvenile Facilities, and Courthouses. The incumbent will be responsible for communicating status of repairs, scheduling visits with clients and maintaining a safe work environment. The incumbent will be responsible for managing and prioritizing multiple service tickets / work orders at the same time.

The Service Technician will work closely with Customers, Service Engineers, Subcontractors, Sales, and other Internal Departments.

Responsibilities :

• Perform product service as required on integrated systems including PLC, CCTV, intercom, access control, computers systems, security, and operations controls. This includes an ability to troubleshoot a wide variety of electrical, mechanical, and video products
• Provide customer education on systems when requested
• Management of service tickets and schedule
• Direct customer communication with regards to schedule and service tickets
• Track repair status and provide updates to management team, support engineers and client as needed.
• Strict adherence to procedures and policies as set forth by the company
• Complete expense and other record keeping as set forth by the company
• Maintain clean and safe work environment using the correct tools
• Maintain accurate company van truck stock inventory
• Ensure field changes are updated properly within company database
• Assist with Installation Projects as needed
• 100% of time is field related
• Other duties as assigned by your manager

Minimum Requirements :

Comprehensive Benefits :

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.