Video Monitoring / Dispatch Operator - Overnight Job at Titan Protection in Overla

9350 Metcalf Avenue, Overland Park, KS, United States | Dispatch Operations | Hourly | 20.50 per hour | Full Time

| Competitive wages Medical, Dental and Vision after 90 days Paid orientation and training PTO for full-time employees Annual performance reviews and incentives Employee referral bonuses

Employment Type : Full-Time

Compensation : $20.50 / hr

Benefits : Competitive Wages - Medical, Dental, Vision, Life, and 401k after 90 days - Paid Orientation and Training - PTO Accrual for Full-Time Employees after 90 days - Annual Performance Reviews and Incentives - $250 Employee Referral Bonuses

Titan Protection and Consulting is looking for strong-minded, highly motivated, passionate individuals to join our growing team as Video Monitoring / Dispatch Operators. If you have a positive attitude, professional demeanor, and outstanding customer service skills WE WANT YOU! We are currently seeking candidates for our full-time opening. Titan Protection is an Equal Opportunity Employer.

If you want to protect with the best, we encourage you to apply!

Why work for Titan?

Recognition : Here at Titan all of our security officers and staff are recognized and rewarded for their hard work and efforts. This includes recognition for assisted arrests made as a video monitoring / dispatch operator.

We Care : Titan looks at each team member as more than just a number. Our outstanding leadership team strives to ensure that all needs and cares of our team members are met. Titan Protection is a family!

Titan Protection and Consulting was named business #196 of the Inc. 500 fastest-growing, best-run, and most innovative private companies in America.

Job Description :

In this role, you will be responsible for prioritizing all Communications Center activities and other duties as directed and performed in accordance with company policies and procedures. Coordinating and communicating with our officers or management via radio or phone communications to facilitate efficient daily operations.

Requirements :

High school diploma or equivalent

Ability to read, write, and speak English

Excellent communication and interpersonal skills

Strong attention to detail

Ability to handle high-pressure and high-stress situations

Ability to work independently and make sound decisions in accordance with established procedures

Familiarity with security systems and technology

Ability to answer inbound phone calls and assisting or routing the calls as needed to the proper channels of communication

Maintaining the status of incidents and records

Responding to public inquiries

Maintaining and updating confidential information

Monitoring video alerts as they are presented and follow the correct course of action according to client notes

Responsibilities :

Dispatching our officers or responders to emergencies / suspicious activity

Respond to alarms and emergencies, following protocols and procedures

Conduct regular security checks to identify and address any safety hazards or violations

Communicate effectively with team members and supervisors regarding any security-related incidents or concerns

Provide excellent customer service and support to employees and visitors when needed

Complete thorough and accurate incident reports as required

Stay updated on security procedures, protocols, and industry trends

We offer competitive compensation and full benefits to our employees. If you meet the requirements outlined above and are interested in joining our team, please submit your application and resume for consideration.

• Titan Protection and Consulting is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.