Account Manager

Combined Insurance, a Chubb Company, is seeking an Account Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of 100 years. Come join our team of hard-working, talented professionals!

Job Summary

The Account Manager will interact closely with our Business Development Managers (BDMs) to manage strong, mutually beneficial broker / client relationships, in order to ensure successful sales, enrollment and post-sales support of voluntary products. The Account Manager will serve as the liaison between brokers / employer clients and cross-functional internal teams in our fast-growing Chubb Workplace Benefits division. This position will be responsible for timely and successful delivery of post-enrollment solutions according to client needs and improve the overall broker / client experience. This role will support sales activities and own the service, support and stewardship of accounts post-implementation.

This position requires strong relationship management, communication, judgment and problem resolution skills to meet the diverse needs of our brokers and employer groups.

Responsibilities

• Serve as the liaison between external client and broker partners and internal home office colleagues
• Collaborate with the head of Sales Operations and BDMs to communicate the CWB servicing value proposition to broker and employer partners
• Proactively manage expectations of employers, brokers, and BDMs to address issues as they arise while concisely and effectively communicating status, issues and timelines
• Participate in high visibility Broker finalist presentations and work with the BDM to ensure proper documentation is executed and circulated to the appropriate parties
• Collaborate with the Implementation Management team to facilitate a successful transition to home office operations for on-going billing, reporting or other client / insured support
• Provide ongoing support to clients and brokers in a timely and professional manner
• Own reservicing of existing accounts on an annual basis and coordinate Implementation Team involvement, as applicable
• Build trust-based working relationships with broker / client counterparts and home office staff
• Own account reviews to identify broker or employer concerns and consult with internal partners to assist with development of action plans to address issues, risks, and opportunities
• Assist BDMs in identifying methods to grow the account, including strategies to : win new lines of coverage, achieve retention goals, increase penetration with existing lines of coverage, and increase overall broker & employer / client satisfaction; retention and cross-sell goals to be established annually
• Participate in annual strategic account planning discussions with senior leadership
• Attend broker or employer client meetings as needed
• Perform other duties as assigned

Competencies

Skills

Education and Experience

Active Life and Health License

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found

here

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

ABOUT CHUBB

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Connect with us on

Twitter

Facebook

LinkedIn

, and

Instagram

#combined