Temporary Support Associate

Temporary Support Associate

Location : Woodbridge, VA, US

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Description

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Responsibilities

• CASH WRAP

Greeting the customer with a smile and with eye contact and offering your name; interact genuinely and naturally with the customer; read cues and determine customers' needs; conduct email / name capture, where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest multiple add-ons and sell gift cards; maintain cash and POS media accurately and in compliance with Coach policy; create lasting impression by genuinely thanking customer and providing a reason to return; represent Coach brand appropriately.

Receive shipment and transfers; notify Store Management when new product arrives; scan cartons / transfers, verifying store information is correct; communicate all discrepancies to Store Management; process shipment / transfers according to Coach standards and timeframes; organize and clean stock room daily; shift / organize product in the stockroom; manage stock levels / product ownership in back-of-house and sales floor; prepare and conduct regular cycle counts, as directed; participate in store physical inventory counts, as scheduled; maintain Company Loss Prevention standards.

Regularly analyze sales floor to assess replenishment needs; replenish sales floor / assigned zone; react to sell through and execute visual merchandising needs; support sales floor activities as directed; effectively communicate information pertaining to price points, features / benefits, color and stock availability to multiple customers; respond to customer requests confidently; partner with sales team or Store Management when needed; upkeep housekeeping standards.

Competencies

Can be counted on to exceed goals successfully; consistently among the top performers; bottom-line oriented; pushes self and others for results.

Dedicated to meeting the expectations and requirements of internal and external customers; maintains effective relationships with customers and earns their trust and respect.

Generates new and unique ideas; makes connections among previously unrelated notions; viewed as original and value-added in brainstorming settings.

Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact; can diffusetension comfortably.

Learns quickly when facing new problems; adaptable and versatile; analyzes successes and failures for improvement; quickly grasps underlying concepts.

Seeks to finish tasks with energy and determination; persists in the face of resistance.

Comfortable with change; acts without full information; handles risk and uncertainty.

Additional Requirements

Note : This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com

Visit Coach at www.coach.com.

Compensation and Benefits

Base Pay Range

$15.00 to $17.25

General Description of Benefits : Health benefits (medical, dental, vision), life and disability insurance; 401(k) plan; paid time off for wellness and vacations. Additional compensation may include product discounts and incentive pay.

Nearest Major Market : Washington DC

Job Segment : Temporary, Outside Sales, Retail Sales, Merchandising, Sales Support, Contract, Sales, Retail

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