Call Center Representative

Call Center Representative

Location : Oklahoma City, Oklahoma

Industry : Financial Services / Call Center

Pay : $17.00 - $18.00 / hour

Benefits : This position is eligible for medical, dental, vision, and 401(k).

About Our Client

Addison Group is hiring a Call Center Representative on behalf of our client. This role is essential in supporting customers who are behind on their payments by providing guidance, resources, and solutions to help them get back on track.

Job Description

The Account Assistance Associate will handle both inbound and outbound calls, working directly with customers to discuss available payment assistance options. This role requires strong communication skills, empathy, and the ability to manage sensitive conversations while maintaining professionalism.

Key Responsibilities

• Respond to inbound calls and proactively reach out to customers regarding overdue accounts.
• Review customer situations and explain payment assistance options clearly and effectively.
• Guide customers through next steps to help them resolve their past-due payments.
• Accurately record call details and maintain compliance with policies and regulations.
• Collaborate with teammates in a call center environment to provide consistent, timely support.
• Deliver a high level of customer service with patience and professionalism.

Qualifications

Additional Details

Perks

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.