Program Manager (Project), Basic & Transitional Studies (BaTS)

Program Manager (Project), Basic & Transitional Studies (BaTS)

The Program Manager supports the delivery of instruction and student success by administering, organizing and managing student recruitment, guidance, and operations of specific programs within the Arts & Humanities (A&H), Academic Affairs Division. Programs supported by this position, with average number of students enrolled annually as follows : - English Language Acquisition (ELA) : 800 - English Learning Institute (ELI) : 100.

The Program Manager has influence on program policies and procedures by performing the following duties : Work closely with the Program Chair of each program; Co-create, develop and update the program student handbook with the Program Chairs and Associate Dean of Basic and Transitional Studies (BaTs) and ELI; Develop holistic intake / registration processes to improve accessibility of the program and recruit diverse students in collaboration with the program navigators and support staff; Create, communicate and maintain program intake procedures and registration policies (permission codes, program registration deadlines, and wait lists); Conduct student QuickAdmit enrollment procedures and tuition waiver distribution and tracking; Co-create and uphold program procedures with the Program Chairs; Initiate and lead process improvement and change management using Lean principles.

The Program Manager has financial influence on state and grant budgets by performing the following duties : Verify class rosters for billing related to enrollments; Notify Program Chairs & Dean when enrollments are not meeting target and make recommendations for class cancellations as needed. Based on analysis of quarterly budget reports, run and analyze quarterly budget reports to review revenue generated by FTEs and Fees; Advise Program Chairs on fiscal related decisions (i.e. class cancellations, equipment purchases, adjusting class fees).

Minimum Qualifications

Bachelor's degree from an accredited institution. Relevant work experience may be substituted for the education requirement.

Two (2) years of related experience in a capacity that involves customer service, finance management, marketing, recruiting, organizing workflows, implementing policies and procedures, information compilation and database management.

One (1) or more years of collecting, verifying, and analyzing data for program improvement.

Intermediate experience with productivity tools and collaboration software, such as Microsoft 365, SharePoint, and Smart Sheet.

Demonstrated ability with organizational, communication, and problem-solving skills.

Effective communication skills with English learners.

Demonstrated experience working with diverse colleagues and / or students in a collaborative and inclusive environment.

Preferred Qualifications

Knowledge or experience of Adult Education programs and international student visa statuses.

Knowledge or experience in federal grant funding policies and procedures.

One (1) or more years of working in Project / Program management.

One (1) or more years of working in Higher Education.

One (1) or more years of experience with HP, PeopleSoft, or a student management software.

One (1) year of experience in operational budgets and contracts.

Experience with website editing software.

Experience using LEAN principles in process improvement, business operations, or Project / Program Management.