Senior Manager, Contact Center Operations
VirtualVocationsFort Wayne, Indiana, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Manager, Contact Center Operations.
Key Responsibilities
Build and sustain a high-performance culture by setting goals and tracking agent performance
Develop agents through structured coaching and feedback while addressing underperformance
Oversee daily operations of sales and service teams, aligning strategic goals with agent-level plans
Required Qualifications
3+ years of experience managing a team of inbound contact center agents in a high-volume environment
Proven ability to manage through team leads and hold them accountable for performance
Experience using data to implement operational improvements
Track record of driving performance by managing inputs effectively
Comfort working across onshore and offshore teams in a tech-forward environment
serp_jobs.job_alerts.create_a_job
Contact Center Manager • Fort Wayne, Indiana, United States
Job_description.internal_linking.related_jobs
Earn at least $875 driving with Uber when you complete your first 77 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours Earn at least $875 driving with Uber when you complete your first 77 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours 
The Behavioral Health Case Manager is a crucial support role responsible for coordinating a range of services including crisis assessments, safety planning, documentation of quality measures, scrib...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Earn at least $875 driving with Uber when you complete your first 77 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours Earn at least $875 driving with Uber when you complete your first 77 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours Earn at least $930 driving with Uber when you complete your first 99 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours Earn at least $1300 driving with Uber when you complete your first 113 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours Earn at least $875 driving with Uber when you complete your first 77 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours 
Data Center Construction Project Manager - Owner's Rep - Roanoke, IN.This opportunity is with a leading provider of mission-critical data center solutions as an Owner's Rep for Construction...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Earn at least $875 driving with Uber when you complete your first 77 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours Earn at least $1605 driving with Uber when you complete your first 145 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours 
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Earn at least $875 driving with Uber when you complete your first 77 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours 
Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Assistant Moving Center Manager.Are you looking for more responsibility while taking the next step in your career? Are you a person who loves to help others? Then consider becoming U-Haul Company's...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Earn at least $875 driving with Uber when you complete your first 77 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours Earn at least $1300 driving with Uber when you complete your first 113 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours 
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Shift Lead at TA Travel Center plays a vital role in ensuring the smooth operation of the store during assigned shifts.
This position supervises staff, provides exceptional customer service, and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Competitive, based on experience.Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Flexible schedule - Earn at least $875 by driving 77 trips with Uber
UberSherwood, OH, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Quick Earnings : Earn At Least $875 For Your First 77 Trips, Guaranteed.
UberVan Wert, OH, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Behavioral Health Case Manager or Case Manager Assistant
Adams County Memorial HospitalDecatur, IN, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Side gig : Earn at least $875 in your first 77 trips driving, guaranteed.
UberEdgerton, OH, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Side gig : Earn at least $875 in your first 77 trips with Uber, guaranteed.
UberBryan, OH, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Flexible schedule - Earn at least $930 by driving 99 trips with Uber
UberMarkle, IN, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Flexible schedule - Earn at least $1300 by driving 113 trips with Uber
UberRockford, OH, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Side gig - Earn at least $875 in your first 77 trips with Uber, guaranteed.
UberLatty, OH, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Data Center Construction Project Manager - Owners Rep
PkazaRoanoke, IN, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Earn At Least $875 For Your First 77 Trips, Guaranteed.
UberNey, OH, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Flexible schedule - Earn at least $1605 by driving 145 trips with Uber
UberBryant, IN, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Dashers - Sign Up and Start Earning
DoorDashDecatur, IN, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Flexible $ : Earn At Least $875 For Your First 77 Trips, Guaranteed.
UberScott, OH, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Center Manager in Training - Relocation Required
Takeda PharmaceuticalsFort Wayne, IN, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Assistant Moving Center Manager
U-HaulFort Wayne, IN, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Choose your schedule - Earn At Least $875 For Your First 77 Trips, Guaranteed.
UberSherwood, OH, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Side gig : Earn at least $1300 in your first 113 trips driving, guaranteed.
UberMendon, OH, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Auto Care Center Team Associate
WalmartFort Wayne, IN, United Statesserp_jobs.job_card.full_time +1
Shift Lead
Las Vegas PetroleumFort Wayne, IN, USserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
Director of Operations
Boca Recovery CenterHuntington, IN, USserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply